Download Presentation Slides (PDF)
Resources shared during the broadcast:
- Download presentation slides from the webinar broadcast (PDF)
- Report: Contact Center Attrition – What Agents Want in 2022
- Report: The Case for the Anti-Script
- Report: Understanding Agent Mistakes – Contact Center Agent Survey 2021
- Report: We Surveyed 515 Contact Center Managers about Coaching. Conclusion: It’s Not Working.
- See Balto in Action – Schedule a Demo
Additional related resources:
- Report: How to Recession-Proof Your Contact Center, According to 360+ Executives
- Blog post: How Conversational AI Is Transforming the Agent Experience in Contact Centers
- E-book: How Agent Experience, Motivation, Engagement, and Retention Impact Contact Center Success
- E-book: AI Adoption in Contact Centers – Solutions Driving CX, Sales, and Efficiency
