Building a Profit-Driving Contact Center – Insights from 360+ Executives Time to Read 1 minute Read More Building a Profit-Driving Contact Center – Insights from 360+ Executives
3 “R” De‑escalation Method for Contact Center Agents – with Myra Golden Time to Read 37 minutes Read More 3 “R” De‑escalation Method for Contact Center Agents – with Myra Golden
Managing Bilingual Contact Center Agents for Peak Performance Time to Read 33 minutes Read More Managing Bilingual Contact Center Agents for Peak Performance
What We’ve Learned by Guiding 135 Million+ Agent Calls – Balto Real-Time Index Time to Read 1 minute Read More What We’ve Learned by Guiding 135 Million+ Agent Calls – Balto Real-Time Index
Rethinking Call Scripts – Results from Surveying 500+ Contact Center Agents Time to Read 1 minute Read More Rethinking Call Scripts – Results from Surveying 500+ Contact Center Agents
Have Winning Conversations at Enterprise Scale | RingCentral + Balto Time to Read 1 minute Read More Have Winning Conversations at Enterprise Scale | RingCentral + Balto
