Download Presentation Slides (PDF) Resources shared during the broadcast: Download presentation slides (PDF) Is the Contact Center a Good Career? Tenured Agents Say Yes The Case For the Anti-Script: A Multifactor Analysis of Script Adherence 2021 Contact Center Agent Survey Report
Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA. Time to Read 1 minute Read More Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA.
Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto Time to Read 1 minute Read More Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto
Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein
From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein
Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister Time to Read 1 minute Read More Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister
The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein Time to Read 1 minute Read More The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein