Download Presentation Slides (PDF) Resources shared during the broadcast: Download presentation slides (PDF) Is the Contact Center a Good Career? Tenured Agents Say Yes The Case For the Anti-Script: A Multifactor Analysis of Script Adherence 2021 Contact Center Agent Survey Report
Jeb Blount On The Biggest Issue In Sales Contact Centers: Objections Time to Read 1 minute Read More Jeb Blount On The Biggest Issue In Sales Contact Centers: Objections
How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden Time to Read 7 minutes Read More How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden
Turn Your Contact Center Into a Profit Center – with Blair Pleasant Time to Read 1 minute Read More Turn Your Contact Center Into a Profit Center – with Blair Pleasant
9 Tips and Tactics to Politely Control Difficult Customer Calls – with Myra Golden Time to Read 1 minute Read More 9 Tips and Tactics to Politely Control Difficult Customer Calls – with Myra Golden
How to Fix Contact Center Onboarding, According to 400+ Agents and Managers Time to Read 1 minute Read More How to Fix Contact Center Onboarding, According to 400+ Agents and Managers
How eHealth Improved Agent Performance Using Balto’s Real-Time Coaching Time to Read 1 minute Read More How eHealth Improved Agent Performance Using Balto’s Real-Time Coaching
