Download Presentation Slides (PDF) Resources shared during the broadcast: Download presentation slides (PDF) Is the Contact Center a Good Career? Tenured Agents Say Yes The Case For the Anti-Script: A Multifactor Analysis of Script Adherence 2021 Contact Center Agent Survey Report
Lee Salz – Skyrocket Your Close Rate With Effective Discovery Time to Read 1 minute Read More Lee Salz – Skyrocket Your Close Rate With Effective Discovery
The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues Time to Read 1 minute Read More The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues
What We’ve Learned By Guiding 200M+ Calls – Contact Center Trends & Insight Time to Read 1 minute Read More What We’ve Learned By Guiding 200M+ Calls – Contact Center Trends & Insight
Justin Robbins – How To Deliver Ridiculous Value With Your Customer Service Team Time to Read 1 minute Read More Justin Robbins – How To Deliver Ridiculous Value With Your Customer Service Team
Five Considerations Before You Implement AI In Your Contact Center with Blair Pleasant Time to Read 1 minute Read More Five Considerations Before You Implement AI In Your Contact Center with Blair Pleasant
How to Engage & Motivate Agents: AMA with Jeff Toister Time to Read 1 minute Read More How to Engage & Motivate Agents: AMA with Jeff Toister
