3 “R” De‑escalation Method for Contact Center Agents – with Myra Golden Time to Read 1 minute Read More 3 “R” De‑escalation Method for Contact Center Agents – with Myra Golden
Managing Bilingual Contact Center Agents for Peak Performance Time to Read 1 minute Read More Managing Bilingual Contact Center Agents for Peak Performance
What We’ve Learned by Guiding 135 Million+ Agent Calls – Balto Real-Time Index Time to Read 1 minute Read More What We’ve Learned by Guiding 135 Million+ Agent Calls – Balto Real-Time Index
Rethinking Call Scripts – Results from Surveying 500+ Contact Center Agents Time to Read 1 minute Read More Rethinking Call Scripts – Results from Surveying 500+ Contact Center Agents
Create Superstar Reps and Improve Agent Engagement with Real-Time Guidance Time to Read 22 minutes Read More Create Superstar Reps and Improve Agent Engagement with Real-Time Guidance
Boost Agent Performance by Scaling Excellent Conversations with AI Time to Read 23 minutes Read More Boost Agent Performance by Scaling Excellent Conversations with AI
