5 reasons to try Balto’s Contact center quality assurance software

  • Lift quality and reduce manual QA work with enterprise-grade fully automated QA on 100% of calls.
  • Analyze every conversation with AI
  • Get scores as soon as calls end
  • Focus human time on coaching—not grading
4.8 on G2

1) It’s the trusted solution for contact center quality assurance software:

  • Balto was named a Pioneer — the top category — in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions.
  • 2M+ Calls Scored
  • With 500+ Positive G2 Reviews, Balto is the top-rated Quality Assurance software. Customers love our accuracy, easy setup, fast QA times, and quick ROI.
1) It’s the trusted solution for contact center quality assurance software:
2) Auto-score 100% of calls — not 1–2% samples

2) Auto-score 100% of calls — not 1–2% samples

Teams replace manual sampling with automated quality monitoring across every conversation, using Balto. Here’s a snapshot of how it works: 

  • Instant QA results in one simple dashboard—scores are available the moment calls end.
  • Automated quality monitoring across 100% of calls, not random samples.
  • AI summaries, key moments, insights, and custom criteria to spotlight what matters.

3) Comprehensive contact center software

You get a lot with Balto. Here’s an overview of our platform: 

  • Agent Assist: Help agents say the right thing, every time. AI pops up the best response instantly—no searching, no guessing.
  • AI Notetaking: No more typing notes after calls. AI Notetaker writes and logs structured notes automatically.
  • Compliance: Catch risks before they happen. AI flags compliance issues and automatically creates reports to keep you audit-ready.
  • Coaching: Coach without spending hours reviewing calls. AI prepares coaching packets, so your supervisors aren’t spending hours digging through recordings.
  • Insights: Turn conversations into real business results. AI analyzes your calls to spot trends that help you sell more and keep customers happy.
3) Comprehensive contact center software
4) Companies who use Balto see huge results:

4) Companies who use Balto see huge results:

 Healthcare: Patient-communication quality reached 89% within two months. — Operations Leader, Gonzaba Medical Group

Financial Services: Replaced manual QA with automated scoring and real-time coaching. — QA Manager, UGA Finance

Emergency Services Billing: Improved message consistency and reduced hold times. — Director of CX, Emergicon

  • Onboarding drops from 4 days to 2
  • Escalations go down by 67%
  • Agents stop tabbing around and just handle the call
  • Call summaries write themselves (literally)

5) It integrates with the tools you already have

Balto fits right into your contact center tech stack, with over 40 integrations with U/CCaaS and CRM technology, including RingCentral, NiCE,  Five9, and Salesforce.

5) It integrates with the tools you already have

6) (BONUS) It’s easy to get started

Set up a quick conversation to see how Balto could work for your company. Just fill out our demo form to schedule a conversation with one of our Balto technology specialists.