One platform for the people of the contact center
Balto helps your agents in the moment, scores every call so you don't have to, and tells you what your customers are really saying. All on one real-time layer.
The answers your agents need, before they're asked
Agents in the background that search your playbook and knowledge base mid-call, see who's calling and why before you say hello, and look up the things no one memorizes (medications, pricing, even the weather), without ever leaving the call.
Explore Agent AssistAsk your calls anything, then have it act on the answer
Insights reads every conversation, finds what is driving your numbers, and turns your best reps' winning moves into guidance for everyone. Just say yes.
Explore InsightsEvery call scored in seconds. Kodi keeps the scorecard up to date.
Every AI tool scores calls now. Four things make Balto's QA different.
- Scores land seconds after hangup. Coach while the call is still fresh, instead of finding out on Friday.
- Every number opens the calls behind it. Any bar, cell or row drills into the conversations, filtered to the criterion and the agent.
- Balto builds the scorecard with you. Point it at your playbook and it writes the criteria. Setup is an afternoon, not a quarter.
- Kodi updates your scorecard for you. It spots what changed in your calls and makes the edit. You just say yes.
AI voice agents that handle the call, then hand off with context
See how AI agents perform next to your people, using the same scorecards and the same tools. Filter AI and human calls easily, then use Insights, QA, Kodi, Notes, and more to understand and improve every AI conversation.
Meet TogoCoaching sessions built for you, from the calls that matter
Balto finds the moments worth coaching and builds a ready-to-use session for each agent, with the call clips attached. Pick a focus and see what comes back.
Explore CoachingCall notes in your words, structured enough to report on
Balto writes the note the second a call ends and saves it to your CRM. Match the language to your industry, and capture the exact fields you want, so notes become data you can filter.
Explore NotesOne AI layer across call, chat, email, and SMS
Guidance, QA, coaching, and notes work the same on every channel, so the experience stays consistent no matter how a customer reaches you.
Explore Omnichannel AIBalto's real-time agent assist has powered teams across every industry and use case.
Teams where sales, CX, and compliance matter run their frontline on Balto.
Over one billion in-the-moment recommendations delivered to agents on live calls.
FAQs
One platform. Agent Assist, Insights, QA, Coaching, Notes, AI Agents, and Omnichannel all run on the same real-time layer and share the same data, so the criteria you score on are the ones agents are coached on live.
No. Togo handles high-volume repetitive calls and hands off to a human with full context the moment judgment is needed. The rest of Balto makes your people better at the calls they take.
Most teams see results in weeks, not quarters. Balto learns from your own calls and playbooks, so guidance and scoring reflect the way your business actually works.
Call, chat, email, and SMS all have connected interactions across every channel. This results in consistent Agent Assist, QA, insights, coaching, and notes.
See Balto on your own calls
We'll run Balto against a sample of your calls and walk your team through the first thing it finds.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
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