Our Product
Explore Balto’s Comprehensive Contact Center AI Software
Balto’s comprehensive contact center AI software delivers everything modern teams need to perform at their best, all bundled in one simple license.
Insights
Balto’s generative AI helps you make business Decisions faster.
Weekly Insights
Monitor the pulse of your AI-based contact center to gauge how well your AI transformation is progressing.
GPT Trends
Uncover answers to your key business questions and explore the ‘why’ using natural language.
BaltoGPT
Ask questions over any set of calls. Stop searching, and start finding.
Agent Assist
Real-Time Agent Assist solves customers’ problems faster than humanly possible.
Coaching
Coach faster and expand your span of control with conversation intelligence Software.
Compliance
AI uncovers and organizes contact center complaince issues for you.
Call Summarization AI
Notetaker automatically summarizes calls and sends them to your cRM.
Quality
Automate quality scoring with AI-Powered Call Intelligence.
Success with balto’s AI-Powered contact center software
See why Baltos is the contact center industry’s preferred AI-driven contact center platform.
Jessica P.
Agent Assist
Gamification
QA
Balto is AMAZING! I like everything! The checklist keep my agents on track, the agents love when they get a win and the confetti goes off. I love the dynamic prompts that help them overcome objections. The gamification encourages healthy competition, and the QA helps keep the business focused on performance. GREAT TOOL!
Mid-Market, Sales
Latoya W.
Agent Assist
This tool has been a Godsend. The technology helps me to remember the key points to explore when speaking with a patient. I am able to remain on task. And it keeps a checklist that I can follow easily.
Enterprise, Sales & Customer Service
Christian E.
Agent Assist
Real Time Coaching
Balto makes life easy! What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment.
Mid-Market, Sales & Compliance
Kristcia M.
Agent Assist
Reporting
I use Balto all the time. Balto is really a great help with suggesting scripts and providing a check list just to make sure that we don’t get lost with the conversation. Also the scripting is really professional and makes it really easy to understand when you provide it with your customer. Lastly is the user friendly landing page, you can tell by the icons on what page you are in. Kudos Balto!
Small Business, Customer Service
Isaiah
Agent Assist
Very Easy to Use. Balto is the simplest, easy to learn software I’ve used in the industry. I can’t think of a time when I didn’t use it in a call. I use Balto quite frequently throughout my day. Balto is also easy to integrate and implement into whatever software you use. The customer service is top notch and the number of features is fantastic!
Mid-Market, Sales
Ana Maria M.
Agent Assist
Call Summarization
QA
Best Assistant App. Its guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable great for adapting to your needs.
Mid-Market, Customer Service
Verified User
Agent Assist
Call Summarization
QA
Reporting
Balto makes call reviews a breeze. Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage.
Enterprise, Customer Service & Sales
Queene V.
Agent Assist
Highly recommend. When you are hesitant to provide the information, Balto just popped up and provide exact answer.
Small Business, Customer Service
Kimberly B.
Agent Assist
Compliance
This software definitely keeps me in compliance on all of my calls. It allows me to see that all of the verbatim statements have been completed.
Enterprise, Compliance
Diane T.
Agent Assist
What I like about Balto is the cohesiveness and details that it gives in every calls. We get to read every details of the call from point to point. It’s very easy to use and the text is very clear.
Mid-Market, Customer Service
Ashleigh M.
Agent Assist
Balto keeps me on track. I like that it keeps me from getting off track and wasting time on unnecessary conversation.
Mid-Market, Customer Service
Dana A.
Agent Assist
Great Program that helps with sales & compliance. I like that it helps me keep on track; keeps the sales conversation flowing; that it contains valuable resources like SEP’s and their codes; and I like the positive reinforcement it gives me when I am on track and the call flow is compliant.
Enterprise, Sales & Compliance
Diana W.
Agent Assist
Call Summarization
Balto is amazing. I like how it captures the conversation. This saves me so much time when logging my call notes. It’s truly amazing and I use it with every call I receive or make. It’s very easy to incorporate words as well. Balto is so easy to use and the features that come with Balto are so helpful. Balto is also very easy to install and integrate into your company’s system.
Small Business, Customer Service
Anonymous
Agent Assist
Balto is Awesome. Balto is very using and populates quick responses and shows us exactly what to say and keeps us compliant.
Enterprise, Customer Service
Madelynn R.
Agent Assist
Interactive Helper. I love that it tracks your words so you know what you’ve already covered, compliance wise! Super helpful!
Enterprise, Sales
Ali C.
Agent Assist
Call Summarization
Life changing. Balto capture the conversation accurately and it summarizes everything.
Small Business, Sales
Vincent V.
Agent Assist
Call Summarization
An amazing tool for our operations. Its summarization feature for every call, almost every feature that balto has saves our company so much time. And its AI is so helpful making me save 50-70 percent of my time on work. I can hardly think of dislikes.
Enterprise, Customer Service
Leslie S.
Agent Assist
Very helpful for rebuttles. It highlights of when something is said so make that I go through all of script and dont miss anything.
Small Business, Sales
Justin N.
Agent Assist
Call Summarization
Easy Peasy. Balto allows me to focus on my calls because of the help it gives especially with the notes that it generates. It would allow me to not worry about my notes which is a requirement for my job. Balto is a big help for my daily tasks.
Mid-Market, Customer Service
One of the best tools I’ve used! Whereas before, we took samples of calls, and did as much as we could, but we had hundreds of calls happening daily, and it was pretty impossible to capture all of that. Now people can see what’s actually being said, transcripts can be pulled up, instead of listening to hours of calls. We’ve seen noticeable improvements with close rates.
Alex D.
Call Center Supervisor
Balto integrates with existing contact center ai cCAI platforms
Balto’s Contact Center AI software seamlessly integrates with the leading Contact Center as a Service (CCaaS) Systems.
Demo Balto’s Contact Center AI Software
Balto is a different type of contact center AI platform. What you see is what you get, and we always demo live.