Reimagining The Contact Center Podcast

Calling all contact center leaders on the front lines of generating revenue and providing a quality customer experience — we're here to celebrate and discuss the trails you're blazing. Reimagining the Contact Center tackles both tactical and visionary topics like intelligent automation, agent engagement, transformative AI technology, the evolving landscape of compliance, consumer-driven analytics, and much more. Marc Bernstein, CEO of Balto, talks with experts who are pioneering new and promising strategies to improve call center operations.