Ramp agents faster on every program and keep the accounts you win
You run many programs for many clients, turnover is high, and you live by the SLA and by proving results. Balto gives each program its own checklist and knowledge base, ramps new agents before they've memorized the client's docs, and hands you the reports that keep the account.
A BPO isn't one program
Agents move between accounts, each with its own knowledge base, its own required steps, and its own definition of a good call. Getting people productive fast and keeping the whole floor consistent is the business model.
Getting agents billable
Ramp is your biggest cost. New agents have to handle a client's calls before they've learned the docs, on a floor that's always turning over. Faster ramp lowers your cost per productive agent.
Hitting the SLA
Every agent has to hit the client's marks, not just your stars. One program's definition of a good call isn't the next one's, and the whole floor has to land on it.
Keeping the account
You have to show results to renew. The QA scores and the reports are what you hand the client paying you to keep the business.
Everything the agent needs, on the call
Each program loads its own checklist and its own documents, switched to whichever account the agent is on. Cited, deep-linked answers, ramp help, and notes that keep after-call work down.
It reaches the agents who usually ignore agent assist
On a floor that's always turning over, help has to reach tenured and brand-new agents both. The passive context and the ramp nudges do.
Hits their numbers
Give them speed: cited answers to the client-specific things that change, and notes written so they close and move on. The leaderboard keeps them competing, and recognition helps you keep the good ones in a churny world.
Ramp is your biggest cost
The program checklist nudges the required steps live, the lookup lets them handle calls before they've memorized the client's docs, and coaching sticks for two weeks. New agents start billing sooner.
Hits the SLA, not just the stars
Consistency on the client's steps, so the whole floor hits the SLA. Notes keep after-call work down, which protects your AHT commitments.
One place per account
Agents on more than one program get one place that switches to whichever account they're on, with that program's checklist and docs. Less switching cost, fewer mistakes.
For managers
You manage to the client's targets, and you have to show results to renew.
- dashboard_customizeA different checklist and knowledge base per program, on one platform.
- rocket_launchRamp that protects your margin on every new class.
- bar_chartQA, leaderboards, and reports you can put in front of a client.
- thumb_upAgents adopt it, so you avoid the rollout that flops in front of a client.
Why it's different
A single-program tool wasn't designed for an agent who works three accounts in a week.
- dashboard_customizeIts own checklist and docs per program, switched by account.
- find_in_pageCited, deep-linked answers to the client-specific things that change.
- rocket_launchFast ramp on a workforce that's always turning over.
- bar_chartReports you can hand a client to keep the account.
Ask your call data a question, then ship the fix
Kodi reads every call and answers in plain language, with the calls to back it up. Agentic Insights finds the pattern hurting an account and turns your best agents' approach into guidance for everyone.
Every call, every program, scored against the client's scorecard
Not a sample your team hand-scores weeks later. 100% of calls read the same day, against each client's criteria, so you have the proof to renew the account.
InteLogix found 80% of repeat callers were funneling to one queue to make a payment, and cut the volume.
Every call, across every program, scored the same day against the client's scorecard.
Each account gets its own checklist and knowledge base on one platform, switched to whichever client the agent is on.
FAQs
The BPO question is whether your current tool handles multiple programs cleanly, ramps agents fast, and gives you reports you can hand a client. A single-program tool is working against your model, and it probably isn’t reaching the tenured agents on your best accounts either.
Each program gets its own checklist and knowledge base. When a call routes, Balto switches to that account's steps and docs. An agent working three accounts in a week gets the right one every time, with cited, deep-linked answers from that client's documents.
New agents handle a client’s calls before they’ve memorized the docs, because the checklist nudges the required steps and the lookup answers the rest. Coaching sticks for two weeks. New classes start billing sooner, which is where the margin is.
In the client’s system, as a structured record instead of a scribble. Notes are captured during the call and written back automatically, which keeps after-call work down and protects your AHT commitments.
No, and because agents adopt it, you avoid the rollout that flops in front of a client. QA scores, leaderboards, and reports are built for handing to the client paying you, which is what keeps the account at renewal.
See Balto on one of your calls
Bring a call from any client program. We'll show you that program's checklist and docs load on their own, the cited answer on screen, and the notes writing themselves.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
Call now- Give agents the right answer in real time, pulled straight from your own knowledge base.
- Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
- See the trends driving your business out of the box, no setup required.
- QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.