Differentiate With Unique Insights
Provide your clients with knowledge that grows their business and gives you a competitive edge.
- Balto’s Win Rate Analysis identifies the phrases that lead to positive call outcomes most often
- Dashboards allow you to track trends and identify patterns in real-time – all without call recordings
Deliver the Best Calls in the Biz
Keep growing your slice of the cake by having the best conversations on your clients’ roster.
- Balto’s Smart Checklist helps agents get each client’s call flow right every time
- Real-Time Coaching notifies managers for key moments on calls and lets them coach instantly
- Real-Time QA scores 100% of calls so you never miss issues and coach them quicker
Ramp Agents Faster
Get new agents up to speed quicker by showing them best practices for different clients, live on the call.
- Dynamic Prompts show agents key phrases and statements, exactly when they need them
- Notifications train out bad behavior, like talking too fast, right in the moment
“BALTO IS CALL CENTER MAGIC”
CRO, Advantage Communications
Increase in CSAT
Faster Ramp Time
Faster Handle Time
Wow Your Clients with Balto
Start delivering insights immediately with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 350+ Reviews
Using Real-Time to Stay Indispensable
Read how Michael McMillan, CEO of Proximo CX, uses Real-Time Insights to provide real, long-term value to his clients