Become Your Clients’ #1 BPO

Balto differentiates BPOs with real-time insights and unmatched call quality. Switch on your competitive advantage in just 45 days.

Differentiate With Unique Insights

Provide your clients with knowledge that grows their business and gives you a competitive edge.

  • Balto’s Win Rate Analysis identifies the phrases that lead to positive call outcomes most often
  • Dashboards allow you to track trends and identify patterns in real-time – all without call recordings

Deliver the Best Calls in the Biz

Keep growing your slice of the cake by having the best conversations on your clients’ roster.

  • Balto’s Smart Checklist helps agents get each client’s call flow right every time
  • Real-Time Coaching notifies managers for key moments on calls and lets them coach instantly
  • Real-Time QA scores 100% of calls so you never miss issues and coach them quicker

Ramp Agents Faster

Get new agents up to speed quicker by showing them best practices for different clients, live on the call.

  • Dynamic Prompts show agents key phrases and statements, exactly when they need them
  • Notifications train out bad behavior, like talking too fast, right in the moment

“BALTO IS CALL CENTER MAGIC”

CRO, Advantage Communications

Increase in CSAT

Faster Ramp Time

Faster Handle Time

“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.”

Aaron Asher, Owner,
Arsenal Business Growth

Wow Your Clients with Balto

Start delivering insights immediately with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.8stars

on G2 from 350+ Reviews

SOC II

Compliant

Using Real-Time to Stay Indispensable

Read how Michael McMillan, CEO of Proximo CX, uses Real-Time Insights to provide real, long-term value to his clients

See What Our Customers Have to Say: