AI agents with measurable ROI impact and loved by customers
Supported by the highest-rated full AI suite for contact centers. A closed-loop system where Togo and your existing agents improve together.
Every call, answered with expertise
Train Togo on your top performers' calls, hold it to the same QA and compliance standards, and hand off with full context when a conversation needs a person. Turn your sound on.
Togo working across calls, chats, SMS and email, on the platform your team already uses.
Find the best opportunities to automate
Automation Insights surfaces recurring patterns and quantifies where AI agents can reliably take action.
See how your conversations actually flow
The steps, the handoff, the systems and the watch-outs for whichever pattern you picked. Hover a step for the detail behind it.
Turn conversations into structured intelligence
Most contact centers only see what they measure. Switch the channel, page the legend, click a topic to isolate it, and hover the chart to read a single week.
Common Sales Conversation Topics edit
Balto's AI has guided over 600 million calls, so Togo is not learning on your traffic.
Every interaction is analyzed, not a sample. That is what makes the readiness scores worth trusting.
Togo goes live fast. You see operational impact without a months-long runway.
Plugs into the stack you already run on
Implementation that excellence demands
Accelerate time to measurable value.
Hands-on from day one
Togo goes live fast. You see operational impact quickly and without a months-long runway.
Dedicated support throughout
White glove support means you are never solving problems alone. We are in it with you.
Built for speed, proven at scale
We have implemented more AI customers than anyone, so we know how integrations work and deliver at a speed our customers rave about.
Explore Balto's AI workforce
Coaching
Balto finds the coachable moments in each agent's own conversations and builds the session for you.
Discover →Compliance
Required disclosures are prompted live and verified on every interaction, on every channel.
Discover →Quality
Channel-specific scorecards applied to 100% of interactions instead of a hand-picked sample.
Discover →Insights
Ask what is driving contacts in plain language and get an answer drawn from every conversation.
Discover →Agent Assist
Real-time guidance, knowledge base answers and objection handling while the conversation is live.
Discover →Notes
Summaries and CRM fields written automatically, so after-call work stops eating into handle time.
Discover →FAQs
A voice AI agent answers and holds a real conversation on the phone rather than reading a menu. Togo is trained on your top performers' calls and your knowledge base, works inside the rules you set, and brings a person in with full context when a conversation needs one.
Every topic gets a readiness score from four things: how it resolves today, how often the conversation leaves the common path, how many phases it runs, and how many systems it touches. High volume with a short predictable shape goes first.
Those become guided. Togo opens the conversation, verifies the account and gathers the facts, then brings in a specialist with everything already in hand. The customer never repeats themselves and your team starts from a warm, informed position.
No. Togo takes the repetitive, well-defined work so your agents spend their time where judgement matters. The same QA and compliance standards apply to Togo and to your people, and both improve from the same data.
Your telephony or CCaaS for the conversation, and your CRM for the context. Balto has 60+ built integrations including RingCentral, NICE inContact, Five9, Genesys, Twilio, Salesforce and Zoom Phone, plus a dedicated integration team.
Most teams are fully live in about 45 days, depending on your phone system and team size. Balto layers onto the tools you already use, with white glove support the whole way.
See Togo on your own calls.
We'll run your conversation data through the readiness scoring and show you the shortlist before you commit to automating anything.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
Call now- Give agents the right answer in real time, pulled straight from your own knowledge base.
- Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
- See the trends driving your business out of the box, no setup required.
- QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.