Meet Togo — The Voice AI Agent That Improves Your Entire Workforce
Supported by the highest-rated full AI suite for contact centers.
Every call, answered with expertise
A closed-loop system where your entire workforce – Togo and existing agents – improve together.
Your Top Agents, Now Everywhere At Once
Train Togo on your top performers’ calls and apply the same QA and compliance standards on every conversation to ensure consistent excellence.
Fluent in your business, trained to your standards
Togo learns your full knowledge base and operates within the rules you set to perform to your exact standards, protecting your reputation at scale.
Handoff with complete contextual visibility
When Togo handoffs a call, your existing team receives the full context instantly on what was said, what was tried, what the customer needs next.
Turn conversations into structured intelligence
Most contact centers only see what they measure. Togo surfaces what they miss.
Complete visibility across all calls
Monitor 100% of conversations in real time. See what is working, what is breaking down, and where your team needs support before it becomes a pattern.
Patterns that require automated action
Togo reveals what customers are actually asking, what slows resolution, and where drop-off happens
Measure what influences satisfaction
Correlate conversation nuance with outcomes to understand what creates loyalty, not what you hope does.
Automate with absolute confidence
Balto analyzes your call data to identify your best automation opportunities
Know exactly where to automate
Every conversation topic gets a readiness score based on call volume patterns, automation complexity, handoff triggers and context, and required APIs. You know which automations deliver results and which ones would create more problems than they solve.
See how your conversations actually flow
Balto maps every call from first contact to resolution. It finds the best paths to execute, your common breakdowns, and your most complex edge cases. You always have the full picture before you automate anything.
Analyze Before You Automate
Query your conversation data in plain language. Find patterns, surface edge cases, and design agents that are ready for the real world from day one.
Implementation that excellence demands
Accelerate time to measurable value.
Highest Rated Platform, Hands-On From Day One
Togo goes live fast. You see operational impact quickly and without a months-long runway.
Dedicated Support Through Your Entire Journey
White glove support means you are never solving problems alone. We are in it with you.
Built for Speed, Proven at Scale
We’ve implemented the most AI customers so we understand how integration work and deliver at a speed our customers rave about.
Tried and True
Balto’s industry-leading AI has guided over 500M calls
Best-in-Class AI
Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI
PCI, PHI, & PII
Balto automatically flags and redacts sensitive information
Soc II Type 2 Certified
Balto is SOC certified; privacy, security, and progress integrity are #1
HTTPS & TLS 1.2
All communication is encrypted & authenticated to ensure secure communication
256-Bit Encryption
All customer data is transferred and stored using bank-grade encryption
Web Vulnerability Scans
Balto proactively identifies and corrects potential vulnerabilities
Secure Data Storage
Balto uses state-of-the-art infrastructure to ensure security and confidentiality
Explore Balto’s AI Workforce
Voice AI
Coaching
Compliance
Quality
Insights
Agent Assist
Notes
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.