Contact Centers Do Extraordinary Things with Balto

From revenue growth and happier customers to higher compliance and QA scores – see what you can expect from Real-Time Guidance.

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Arsenal Business Growth Uses Balto To Ramp Reps Faster & Book More Appointments

“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue”

-Aaron Asher, Owner, Arsenal Business Group

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Customer Success Stories

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Gonzaba Medical Group Soars to New Levels of Efficient and Consistent Patient Communication

Within two months of implementing Balto’s Real-Time Guidance, Gonzaba Medical Group’s call quality satisfaction rose to 89% The Challenge To improve efficiency and cohesiveness in a patient-centric contact center Gonzaba Medical Group isn’t your typical healthcare provider. The San Antonio, Texas-based senior primary and specialty care medical group started as a one-room office more than…

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EO Media Group Slashes Call Time and Vanquishes Escalations with Balto

Using Balto’s Real-Time Guidance platform to its full potential enables EO Media Group to represent 12 publications without outsourcing to a third-party contact center The Challenge To implement an efficient communication system for contact center agents, leaving more time for a proactive outbound sales and retention strategy Contact centers and newspapers don’t typically go hand…

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Emergicon Gains Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto

Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system The Challenge Ensure uniformity, accuracy, and immediate access to a broad knowledge base for a hybrid team representing multiple clients Emergicon is a Dallas-based ambulance billing company. While its primary clients are Texas ambulance providers, the…

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Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance

The combination of AI-driven Real-Time Guidance and customized industry playbooks takes the pressure off agents in a collections business relying on compliance confidence The Challenge Keeping agents self-assured, engaged, and compliant in a high-stress industry The collections business can take a toll on even the most experienced agents. They contend with hang-ups, strict conduct rules,…

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Balto Flattens the Learning Curve and Increases Revenue for Arsenal Business Growth

With Balto’s Real-Time Guidance and custom client-specific playbooks, Sales Development Reps are prepared to interact expertly with executive-level decision-makers in 83% less time The Challenge Providing continuous expedited in-call training for Sales Development Reps acting on behalf of numerous clients Sales agents aren’t just the lifeblood of Arsenal Business Growth but also the various clients…

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3BG Scales Sales Expertise and Gets Agents Up and Running Quickly with Balto Real-Time Guidance

The loss of its original call analysis provider ultimately led 3BG to fewer drop-offs and more successful deals using Balto The Challenge Securing a replacement for an “analog” post-call analysis system The name 3BG might be short for “3 Bald Guys,” and the office atmosphere is upbeat. But one thing 3BG takes very seriously is…