Contact Centers Do Extraordinary Things with Balto

From revenue growth and happier customers to higher compliance and QA scores – see what you can expect from Real-Time Guidance.

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Arsenal Business Growth Uses Balto To Ramp Reps Faster & Book More Appointments

“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue”

-Aaron Asher, Owner, Arsenal Business Group

Customer Success Stories

The Junkluggers Stay on Message With Balto’s Real-Time Guidance

The Junkluggers Stay on Message With Balto’s Real-Time Guidance

A Direct-to-Consumer team increases conversions and cuts call time with Real-Time Guidance The Challenge Without consistent messaging and relying on reactive QA, key differentiators are lost on calls The Junkluggers is an eco-friendly junk removal company that prides itself on friendly service and sustainable disposal practices. It’s a pivotal selling point for their brand; they…

30% More Appointments in Just Months: Florida Window & Door

30% More Appointments in Just Months: Florida Window & Door

See how a home improvement team boosted appointment-setting in four months with AI-driven real-time solutions from Balto The Challenge Inconsistency in appointment-setting calls lowers the quality of meetings and costs revenue Making sales in the home improvement industry is a rewarding but tough job. For a company like Florida Window & Door, helping agents keep…

How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls

How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls

A simple goal — fixing scripting issues — transforms a home improvement team’s appointments, onboarding, and quality assurance The Challenge Keeping agents confident and on-track with script changes and call summaries in a competitive industry Bordner Home Solutions holds a reputation as the top remodeler of choice in their area. That means potential customers exploring…

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Gonzaba Medical Group Soars to New Levels of Efficient and Consistent Patient Communication

Within two months of implementing Balto’s Real-Time Guidance, Gonzaba Medical Group’s call quality satisfaction rose to 89% The Challenge To improve efficiency and cohesiveness in a patient-centric contact center Gonzaba Medical Group isn’t your typical healthcare provider. The San Antonio, Texas-based senior primary and specialty care medical group started as a one-room office more than…

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Emergicon Gains Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto

Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system The Challenge Ensure uniformity, accuracy, and immediate access to a broad knowledge base for a hybrid team representing multiple clients Emergicon is a Dallas-based ambulance billing company. While its primary clients are Texas ambulance providers, the…