Contact Centers Do Extraordinary Things with Balto
From revenue growth and happier customers to higher compliance and QA scores – see what you can expect from Real-Time Guidance.
Arsenal Business Growth Uses Balto To Ramp Reps Faster & Book More Appointments
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue”
-Aaron Asher, Owner, Arsenal Business Group
Customer Success Stories
PJ Fitzpatrick’s Journey with Balto: Enhancing Sales and Training
The Challenge: Improving Sales Performance and Training Efficiency PJ Fitzpatrick, a leader in the home improvement industry, needed to optimize their call center operations and improve the performance of their sales agents. At the same time, they wanted to provide its team with tools that would not only increase efficiency but also enhance the customer…
Leading Change in Collections With Credit Control Corporation
In the competitive world of debt collection and customer service, companies face constant challenges related to operational efficiency, interaction accuracy, and agent training. Credit Control Corporation recently shared the difficulties they encountered and how implementing Balto’s AI solutions transformed their approach. The Initial Challenge: Managing High Volumes of Consumer Interactions Credit Control handles a high…
Redirect Health Elevates Member Experiences With Balto
In today’s fast-paced customer service environment, maintaining high standards of customer satisfaction is crucial. Redirect Health needed to enhance the quality of care they deliver to members. Initially, NPS scores were stagnant, prompting them to look for a solution to improve service delivery. That’s when Redirect decided to incorporate Balto into its ecosystem. Why Redirect…
How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience
“Balto has done a great job of being a true business partner to us. We’re not interested in a vendor, but a business partner that lets us achieve our goals together.” – Senior Operations Leader, Office Retail Company Giving Agents the Information They Need “There’s less focus on us entertaining the customer to try to…
Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
Better Call Notes, Better Insights, and More Conversions The Challenge Lean teams need efficient strategies to be successful Pima Medical Institute is a medical career college with 16 campuses across the southwestern U.S., each providing education for healthcare professions including the medical, dental, and veterinary fields. With such a large footprint, Pima Medical needs a…
Renewal by Anderson Delivers World-Class Homeowner Experience With Balto
“Across the board in all of our set rates, we’re better this year than we were last year.” — Don Halling, Regional Director of Inside Sales Renewal by Anderson is a nationwide window replacement service that prides itself on top-notch customer service. With Balto, that service is easier than ever. Check out the full interview…
Break Records in Just 45 Days
See immediate results with lightning-fast installation and onboarding. Scale excellent conversations with Real-Time Guidance.
