Connect Every Conversation with Balto’s AI Omnichannel Contact Center Solution
Create seamless customer experiences across voice, chat, email, and SMS with real-time AI that connects every interaction and delivers consistent, human-like service.
Bring Every Channel Together with AI
Most contact centers use disconnected tools and systems that make consistency impossible. Balto’s AI Omnichannel Contact Center Solution changes that by connecting every communication channel through one real-time AI layer.
Balto’s platform gives teams a single source of truth across channels for coaching, QA, and customer insight, ensuring every interaction feels seamless, human, and consistent.
See Balto in Action — Real-Time AI for Voice, Chat, Email, and SMS
Balto brings AI to where conversations happen, helping agents deliver better outcomes in real time.
Voice
Balto listens live during calls, suggesting phrasing improvements, empathy cues, and compliance reminders instantly.
Chat
Configure channel-specific scorecards, including chat, so each interaction is evaluated on the right behaviors.
Review, score, and coach on individual email interactions, with unified dashboards and trends.
SMS
You can view SMS threads directly in Call Explorer alongside calls, complete with timestamps, agent and customer identities, and full message history.
Why Contact Centers Choose Balto — Insights, Automation, and Superagents
Balto brings together three AI pillars that help teams make smarter decisions, simplify QA, and elevate every agent’s performance, all in real time.
Insights
Ask questions like, “What are the most common reasons customers contact us?” and get instant, data-backed answers. Balto analyzes every call, chat, and message to surface trends that guide better business decisions.
Automation
Balto automatically reviews every interaction for quality, coaching, and compliance. Managers receive instant feedback and scorecards without manual effort.
Superagents
Balto supports human agents with live AI assistance, including real-time prompts, automatic summaries, and note-taking, so they stay focused on meaningful conversations.
Balto’s Omnichannel AI by the numbers
Teams using Balto’s omnichannel conversational AI software achieve measurable results across every channel:
Reduction in Handle Time
More Satisfied Customers
Auto QA for all calls and emails
Plug Balto Into Your Existing Tech Stack in Minutes
Balto integrates with the tools you already use, including Zoom, Twilio, Salesforce, and more, with minimal setup and no disruption. Once live, it starts delivering insights and automation immediately, improving performance from day one.
Twilio
If you’re using Twilio and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Zoom Phone
If you’re using Zoom Phone and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Gmail
If you’re using Gmail and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Salesforce
If you’re using Salesforce and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Microsoft Exchange
If you’re using Microsoft Exchange and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
NICE inContact CXOne
Integrating Balto with NICE InContact CXOne ensures seamless real-time guidance and call monitoring for your contact center.
Explore Balto’s AI Workforce
Omnichannel FAQs
It’s an AI-powered system that connects every customer interaction across voice, chat, email, and SMS, offering real-time guidance, QA, and insights from a single workspace.
Balto’s AI platform for omnichannel customer experience ensures consistency and compliance across every channel with AI-driven insights and automation.
Voice, chat, email, and SMS, with the same features, intelligence, and real-time guidance on each.
Yes. Balto integrates with major CCaaS and CRM systems like Zoom, Twilio and Salesforce. Setup is simple, and value is immediate.
Balto supports agents instead of replacing them. It’s omnichannel conversational AI software that enhances live conversations, improving quality and customer outcomes in real time.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
What You’ll Get
-
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
-
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
-
Instantly view insights on the trends driving your business, ready for you out of the box.
-
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.