Connected interactions across every channel
Balto pulls every channel into one conversation, and adjusts how it helps on each channel so the experience holds up wherever your customer shows up.
Bring every channel together with AI
Most contact centers use disconnected tools and systems that make consistency impossible. Balto's AI Omnichannel Contact Center Solution changes that by connecting every communication channel through one real-time AI layer.
Balto's platform gives teams a single source of truth across channels for coaching, QA, and customer insight, ensuring every interaction feels human and consistent, whichever channel it arrives on.
See Balto in action: real-time AI for call, chat, email, and SMS
Balto brings AI to where conversations happen, helping agents deliver better outcomes in real time. Everything below is live. Switch channels and use it.
Live Listen
Monitoring
Open an agent for their call detail, press the headphones to drop into a live call, and use Agent Assist to whisper to them without the customer hearing it. Agents and identifiers here are invented.
Scored live, on the chat scorecard
Chat is not judged on greeting scripts. It is judged on reply gaps, whether the cause got explained, and whether the outcome was confirmed before closing. Watch the criteria land as Evan and Balto Resort talk.
Voice, email and SMS each carry their own scorecard, weighted for that channel. No conversation is scored by another channel's rules.
Every message carries a timestamp and both identities, so the thread reads the same way a call transcript does. It sits in Explorer next to the calls, not in a separate tool.
One workspace for every conversation
Calls, emails, SMS, and chats land in the same grid, on the same filters, scored by the same standards. Switch channels, sort, filter, hide columns, then open any row.
Explorer
Why contact centers choose Balto: insights, automation, and superagents
Walk the increase line by line instead of giving one total. Customers who hear the breakdown are far less likely to cancel.
Multi-policy discount re-applies immediately on the current term. No underwriting review needed under $2,500 annual premium.
Recording disclosure has not been delivered on this call yet. Say it before you close.
The agent never leaves the call to look something up, and never has to remember the disclosure.
Balto's omnichannel AI by the numbers
Agents stop putting customers on hold to look things up, because the answer is already on screen.
The same standards apply whether a customer calls, chats, emails, or texts.
Every interaction is scored against the scorecard for its channel. Nothing is sampled.
Plug Balto into your existing tech stack in minutes
Balto integrates with the tools you already use, including Zoom, Twilio, Salesforce, and more, with minimal setup and no disruption. Once live, it starts delivering insights and automation immediately, improving performance from day one.
Explore Balto's AI workforce
Coaching
Balto finds the coachable moments in each agent's own conversations and builds the session for you.
DiscoverCompliance
Required disclosures are prompted live and verified on every interaction, on every channel.
DiscoverQuality
Channel-specific scorecards, applied to 100% of interactions instead of a hand-picked sample.
DiscoverInsights
Ask what is driving contacts in plain language and get an answer drawn from every conversation.
DiscoverAgent Assist
Real-time guidance, knowledge base answers, and objection handling while the conversation is live.
DiscoverNotes
Summaries and CRM fields written automatically, so after-call work stops eating into handle time.
DiscoverOmnichannel FAQs
It's an AI-powered system that connects every customer interaction across voice, chat, email, and SMS, offering real-time guidance, QA, and insights from a single workspace.
Balto's AI platform for omnichannel customer experience ensures consistency and compliance across every channel with AI-driven insights and automation.
Voice, chat, email, and SMS, with the same features, intelligence, and real-time guidance on each.
Yes. Balto integrates with major CCaaS and CRM systems like Zoom, Twilio and Salesforce. Setup is simple, and value is immediate.
Balto supports agents instead of replacing them. It's omnichannel conversational AI software that enhances live conversations, improving quality and customer outcomes in real time.
See Balto in action on your own channels.
Solve your customers' problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
Call now- Give agents the right answer in real time, pulled straight from your own knowledge base.
- Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
- See the trends driving your business out of the box, no setup required.
- QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.