Balto works with the stack you already run
Real-time guidance, automated QA, and insights plug into your contact center, CRM, and dialer. 60+ integrations, with new ones live in about 60 days.
Native in your platform
Balto fits right into your contact center tech stack. Search below to see if your CCaaS platform is supported.
Real-time audio
Stream call audio to Balto as it happens, so guidance and scoring land live on the call, not after it.
Call Data API
Push call metadata and transcripts through our API to connect Balto to the rest of your stack.
Browse All Our Integrations
Microsoft Exchange
If you’re using Microsoft Exchange and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Gmail
If you’re using Gmail and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
RingCentral Contact Center
If you’re using RingCentral and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Genesys Cloud
If you’re using Genesys Cloud and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
NICE inContact CXOne
Integrating Balto with NICE InContact CXOne ensures seamless real-time guidance and call monitoring for your contact center.
Five9
Integrating Balto with Five9 ensures seamless real-time guidance and AI-powered insights for your contact center.
Zoom Contact Center
If you’re using Zoom Contact Center and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Salesforce
If you’re using Salesforce and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Vonage Contact Center
If you’re using Vonage Contact Center and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Convoso
Integrating Balto with Convoso ensures seamless real-time guidance and actionable insights for your contact center.
8x8 VCC
Integrating Balto with 8x8 enables real-time call guidance and AI-driven insights for your contact center.
Amazon Connect
Integrating Balto with Amazon Connect brings powerful real-time AI guidance to your contact center.
Dialpad
If you’re using Dialpad and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Zoom Phone
If you’re using Zoom Phone and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Audio Ingestion
Upload recorded calls for analysis and reporting even for conversations not originally processed through Balto’s real-time functionality.
Call Data API
Easily access and transfer all your call data into your own systems with Balto’s Call Data API.
Twilio
If you’re using Twilio and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Talkdesk
Integrating Balto with Talkdesk ensures your sales team receives real-time AI guidance that activates automatically during calls.
TCN
If you’re using TCN and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
AirCall
Integrating Balto with AirCall is quick and simple, giving your team real-time AI guidance and insights during every call.
DialedIn
If you’re using DialedIn and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Sinch
If you’re using Sinch and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Regal Voice
If you’re using Regal Voice and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
NobelBiz
If you’re using NobelBiz and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
RingEX
Integrating Balto with RingEX ensures your agents get real-time AI guidance during every call.
RingCX
Integrating Balto with RingCX ensures your agents get real-time AI guidance during every call.
Thrio
If you’re using Thrio and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Mighty Call
If you’re using Mighty Call and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
GoTo Connect
If you’re using GoTo Connect and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Close
If you’re using Close and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Call Tools
If you’re using Call Tools and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
TrackDrive
If you’re using TrackDrive and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
VICIdial
Integrating Balto with VICIdial is a straightforward process that can be completed in as little as 30 days, bringing real-time AI guidance directly into your contact center.
TLD
Integrating Balto with TLDialer is quick and easy, bringing real-time AI guidance to your team during every call.
LiveVox Extended Panel
Integrating Balto with LiveVox enhances your contact center by delivering real-time AI guidance that activates automatically during calls and adapts to your workflows.
Bling
If you’re using Bling and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
ConnexOne
If you’re using ConnexOne and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Voice for Pros
If you’re using Voice for Pros and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Asterisk
If you’re using Asterisk and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
LiveVox Designer
If you’re using LiveVox Designer and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Streams
If you’re using Streams and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Sangoma
If you’re using Sangoma and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
CallTrackingMetrics
If you’re using CallTrackingMetrics and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Cisco Finesse
If you’re using Cisco Finesse and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Cisco WebEx Contact Center
If you’re using Cisco WebEx Contact Center and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Ricochet360
If you’re using Ricochet360 and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Zoom Meetings
If you’re using Zoom Meetings and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Text.com
If you’re using Text.com and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Hubspot
If you’re using Hubspot and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
NetSuite
If you’re using NetSuite and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Readymode
If you’re using Readymode and you’re ready to go faster with Balto’s AI, there’s no better time to start than now.
Google Calendar
Balto's AI agent checks availability and books appointments straight into Google Calendar, so scheduling is handled before the conversation ends.
Zoom Scheduling
Balto's AI agent books meetings through Zoom Scheduling while the customer is still on the line, so nobody has to chase a follow-up later.
BroadWorks XSI
Balto connects to BroadWorks over XSI and follows your agents' call activity, so guidance and scoring run on live conversations.
Microsoft SharePoint
Balto reads the documentation you already keep in SharePoint, so frontline agents get answers from your own knowledge base without leaving the conversation.
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