Frequently Asked Questions (FAQs)

Since when did software integrations have to be so complicated? Let’s keep things simple.

How do integrations work?

Balto transcribes your calls in order to analyze conversations and produce insights.

How easy is it to integrate?

Balto’s 50+ integrations can be turned on in as little as one day. New integrations take 30-60 days to set up. Our integration consists of a simple API request to our servers, allowing Balto to work synchronously with your soft phone system. Regardless of the brand, the vast majority of soft-phone systems include native features or APIs which allow us to customize an integration for your business.

Is Balto a phone system?

No, Balto is not a phone system and will not replace any part of your phone system.‍

Besides a phone system, what else do I need?

Your agents must have a Windows or Mac computer and your agents must use headsets. Other than that, you don’t need anything!

What is the integration process like?

1. We conduct an analysis of your use case. We need to understand how Balto will benefit your business so we can set things up correctly.

2. If your phone system has the functions we need, we set up the integration. If it doesn’t, the Balto development team will build the integration for you internally.

3. We run a test with an actual agent to verify that Balto and all its features work.

4. Finally, we train your agents and you’re ready to go.