Home Improvement

Schedule more jobs with Balto’s home improvement call center software

Balto’s AI-powered home improvement call center software helps inside sales and marketing teams improve lead qualification and schedule more jobs.

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Schedule More Jobs with Balto’s Home Improvement Call Center Solution

The “do more, sell more” approach is broken, especially in home improvement. Prospects are bombarded with calls, texts, and emails, and they’re harder than ever to qualify. 

Balto’s Home Improvement Call Center Software changes the game.

Balto integrates with your existing tools, listens to calls in real time, and gives agents the answers they need to qualify leads and schedule more on-sites.

Plus, Balto provides sales leaders with visibility into calls—what’s working, and what’s not—so they can scale performance without increasing costs.

More jobs booked. Better lead qualification. Real revenue.

Highlights

How Advanced Call Center Software Enhances Your Home Improvement Business

1

Better Lead Qualification

Balto guides inside sales reps through your qualification process, automatically checking off items and reminding them if anything’s missed.

2

Schedule More Jobs

As agents and homeowners talk, Balto listens and helps reps handle questions and objections in real time.

3

Catch Bad Appointments

Balto flags unqualified appointments in your dashboard, so Rehash and Reconfirmation teams can follow up fast.

4

Sales Coaching & Training

Balto spots reps who need coaching, makes coaching recommendations, and shows you the key moments.

5

Supervisor Visibility

Supervisors get full call visibility with live listening, auto-scoring, compliance tools, screen recordings, transcripts, alerts, and more.

6

Onboarding & Training

Balto guides new reps from day one, helping them learn your process faster, reduce mistakes, and handle calls with less stress.

7

Built for Home Improvement

Trained on millions of home improvement calls, Balto’s AI knows your industry—and your customers—inside out.

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 Home Improvement Success Stories with Balto

PJ Fitzpatrick’s Journey with Balto: Enhancing Sales and Training

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Renewal by Anderson Delivers World-Class Homeowner Experience With Balto

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Features Tailored for Home Improvement Professionals

Communication: Balto understands conversations and helps reps qualify leads and answer questions, boosting set rates and reducing costly unqualified site visits.

Save Customers: If a customer tries to cancel or reschedule, Balto instantly guides the rep with the right words to keep them on the calendar.

Targeted Offers: Balto suggests targeted offers in real time based on the specific conversation and customer.

Appointment Confirmation: Balto helps reps stick to your core questions, like confirming homeowner information, address details, and appointment date.

Customer Service: Reps use Balto to navigate difficult conversations with empathy and precision for a better customer experience.

Who Uses Balto’s Home Improvement Call Center Solution?

  • One-Day Remodeling
  • Kitchen & Bathroom Renovations, Cabinet Upgrades, and more
  • Basement Finishing, Waterproofing, Mold Remediation, and more
  • Garage Conversions, Storage & Flooring Solutions
  • Home Additions & Accessibility Improvements
  • Rehabs, Storm Damage Restoration, Insurance Work, and more
  • Smart Home Systems & Electrical Upgrades
  • Security Systems, Cameras, Fire & CO Safety Devices, and more
  • Plumbing: Water Heaters, Filtration, Re-piping, and more
  • Solar Panel Installation & Maintenance
  • Roofing, Siding, Gutter Installation & Repair
  • Deck & Patio Construction, Fencing, Landscaping
  • Driveways, Concrete Work, Masonry, Retaining Walls
  • Windows & Doors
  • Exterior & Interior Painting, Drywall, Power Washing
  • Flooring: Carpet, Tile, Hardwood, Vinyl, and More

Is Balto Designed for Home Improvement Sales Training?

Yes, inside sales and marketing teams use Balto as a home improvement sales training tool. Here’s how:

Targeted Sales Coaching

Balto automatically generates personalized coaching packets for supervisors, tailored to each rep’s strengths and weaknesses. This way, coaching preparation takes minutes, not hours.

Objections

Balto detects tricky sales situations–like one-legger objections, difficult questions, or frustrated customers–and helps reps resolve them during live conversations.

Real-Time Answers

Balto provides reps with answers in real-time based on what the rep and homeowner discuss. This way, reps learn best practices while handling live conversations.

Seamless Feedback

Balto delivers both AI and human feedback directly to reps through their Balto apps. This way, feedback always reaches the rep when it matters most.

Rep Development

Balto tracks skill development over time, so managers can see what’s working and where to focus next.

“We did a review with one of our agents, and she had been a consistently good agent but not a top sales performer. She was always mid to low in terms of closes. And so we brought Balto in and in that first year, after doing that, her conversion rate literally doubled, which was shocking because nothing else had changed.”

Contact Center Technology Leader at Leading Flooring Company

FAQs

Yes, Balto uses AI and speech analytics to guide, coach, and evaluate sales and customer service calls in real time. 

Balto’s AI listens to conversations as they happen, analyzes speech patterns and keywords, and delivers live prompts, QA scoring, and coaching feedback—helping home improvement teams set more qualified appointments.

Most home improvement leaders don’t have the time or resources to coach their inside sales teams as much as they’d like—even though coaching is often the single most effective way to boost sales and improve the customer experience.

Balto makes coaching easier, faster, and more consistent by:

  • Automatically generating personalized coaching packets for supervisors, tailored to each rep’s performance.
  • Delivering AI-powered feedback directly to reps in the Balto app, in real time.
  • Tracking skill development over time, so supervisors can see what’s working and where to focus next.

Yes, we work with home improvement companies of all sizes. Balto is a great fit if you’re looking to better qualify leads, schedule more appointments, QA calls more efficiently, or provide timely feedback to your team.

No, Balto integrates with your existing phone system or CCaaS. You do not need to replace your current system to use Balto.

Balto integrates with most leading CCaaS and Customer Relationship Management (CRM) systems. Here is a full list of our integrations.

Onboarding, training, and ongoing support are all included with Balto. You’ll have direct access to a dedicated Customer Success Manager who will be your primary point of contact for any questions or support needs.

Customer service representatives typically use software like CRM platforms, help desk tools, and contact center solutions (e.g., Balto) to manage customer interactions.


These tools help track conversations, streamline workflows, and improve service quality through features like real-time guidance, call scoring, quality assurance, compliance, coaching, ticketing, and performance analytics.

Home improvement call center software is a specialized software solution designed to help home services companies manage and optimize calls.

Tools like Balto enhance these capabilities with agent guidance, quality assurance, compliance, call summarization, and coaching solutions custom-built the home improvement industry.

See Balto in Action

Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.

Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.

Instantly view insights on the trends driving your business, ready for you out of the box.

QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.