Home Improvement
Schedule more jobs with Balto’s home improvement call center software
Balto’s AI-powered home improvement call center software helps inside sales and marketing teams improve lead qualification and schedule more jobs.

Schedule More Jobs with Balto’s Home Improvement Call Center Solution
The “do more, sell more” approach is broken, especially in home improvement. Prospects are bombarded with calls, texts, and emails, and they’re harder than ever to qualify.
Balto’s Home Improvement Call Center Software changes the game.
Balto integrates with your existing tools, listens to calls in real time, and gives agents the answers they need to qualify leads and schedule more on-sites.
Plus, Balto provides sales leaders with visibility into calls—what’s working, and what’s not—so they can scale performance without increasing costs.
More jobs booked. Better lead qualification. Real revenue.
Highlights
How Advanced Call Center Software Enhances Your Home Improvement Business
Better Lead Qualification
Balto guides inside sales reps through your qualification process, automatically checking off items and reminding them if anything’s missed.
Schedule More Jobs
As agents and homeowners talk, Balto listens and helps reps handle questions and objections in real time.
Catch Bad Appointments
Balto flags unqualified appointments in your dashboard, so Rehash and Reconfirmation teams can follow up fast.
Sales Coaching & Training
Balto spots reps who need coaching, makes coaching recommendations, and shows you the key moments.
Supervisor Visibility
Supervisors get full call visibility with live listening, auto-scoring, compliance tools, screen recordings, transcripts, alerts, and more.
Onboarding & Training
Balto guides new reps from day one, helping them learn your process faster, reduce mistakes, and handle calls with less stress.
Built for Home Improvement
Trained on millions of home improvement calls, Balto’s AI knows your industry—and your customers—inside out.
Home Improvement Success Stories with Balto
PJ Fitzpatrick’s Journey with Balto: Enhancing Sales and Training
Renewal by Anderson Delivers World-Class Homeowner Experience With Balto
Features Tailored for Home Improvement Professionals
Who Uses Balto’s Home Improvement Call Center Solution?
Is Balto Designed for Home Improvement Sales Training?
Yes, inside sales and marketing teams use Balto as a home improvement sales training tool. Here’s how:
Targeted Sales Coaching
Balto automatically generates personalized coaching packets for supervisors, tailored to each rep’s strengths and weaknesses. This way, coaching preparation takes minutes, not hours.
Objections
Balto detects tricky sales situations–like one-legger objections, difficult questions, or frustrated customers–and helps reps resolve them during live conversations.
Real-Time Answers
Balto provides reps with answers in real-time based on what the rep and homeowner discuss. This way, reps learn best practices while handling live conversations.
Seamless Feedback
Balto delivers both AI and human feedback directly to reps through their Balto apps. This way, feedback always reaches the rep when it matters most.
Rep Development
Balto tracks skill development over time, so managers can see what’s working and where to focus next.
“We did a review with one of our agents, and she had been a consistently good agent but not a top sales performer. She was always mid to low in terms of closes. And so we brought Balto in and in that first year, after doing that, her conversion rate literally doubled, which was shocking because nothing else had changed.”
Contact Center Technology Leader at Leading Flooring Company
FAQs
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.