See Balto in Action
Solve your customer’s problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to lool up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowldege base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.
Testimonials
Here’s What Our Fans Have To Say On G2
Vinsetta H.
Medicare Consultant
Balto is a great way to go! It is very easy to read through and understand.
January 13, 2025
Raphael R.
Stabilization Manager
Balto has been phenomenal! I truly appreciate how Balto ensures our customer service is up to par and of top tier quality.
December 6, 2024
Ruth A.
ACA Sales Agent
Helps me keep compliant with ACA regulations.
January 28, 2025
Paul G.
Internal Sales Rep
Balto keeps me on track when I am not sure of what to say. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seem to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call.
December 12, 2024
Ana Maria M.
Trainer
It’s guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable, great for adapting to your needs.
November 29, 2024
Arielle J.
Inside Sales Representative
What I like most about Balto is the call summary that is given at the end of each call.
December 4, 2024