Real-Time Notetaker
Your Calls Summarized, Automatically

Talking and typing is like trying to balance a plate on your head while walking a tightrope – you may be losing data. Take the burden off of your agents. Automate time-consuming after-call work and generate notes with a single click, all seamlessly integrated into the Real-Time platform.

What could you save with Real-Time Notetaker?

Fill in the fields on the right to calculate how much time and money Real-Time Notetaker can save you and your team.

info icon

info icon


Empower Agents

Real-Time Notetaker lets agents focus on what they are best at — delivering exceptional experiences to customers and prospects — not filling out notes.

Increase Efficiency

With Real-Time Notetaker, contact center agents can eliminate after-call work and save notes to a CRM with a single click.

Automate After-Call Work

Real-Time Notetaker rides along with agents in their conversations, analyzes calls in real-time, and produces accurate and comprehensive call notes for every call.

Harness Powerful AI

Real-Time Notetaker uses best-in-class AI to generate accurate, robust call summaries at a fraction of the time and cost.

Calls Explorer

Call recordings and expertly redacted transcripts, all in one place

Calls explorer lets you set custom filters so you can explore calls the way you want to. Access transcripts, redacted call recordings, and notable moments in one centralized location.

Eliminate After-Call Work, Increase Agent Efficiency

Increase agent efficiency by automating tedious after-call work. Generate notes with a single click, all seamlessly integrated in the Real-Time platform.

Real-Time Notetaker

Real-Time Notetaker is available both as a stand-alone product and as part of Balto’s flagship Real-Time Guidance platform. 

Seamless Integration with Your CCaaS

Balto integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.

Built By Industry Insiders & Experts

Many of us started out on the phones or walking the floors. We know what agents and supervisors need to be successful and that giving them access to the right technology allows organizations to reach their goals.

Customers Trust & Depend on Balto

Our dedicated Customer Enablement Team members work with every customer to address their specific needs, whether it’s optimizing a playbook or uncovering call trends. With Balto, your ROI is never a question.

“Knocked Our Socks Off”