Real-Time Notetaker
Your Calls Summarized, Automatically
Real-Time Notetaker automatically summarizes 100% of your calls, so your agents don’t have to. Automate time-consuming after-call work and generate notes with a single click, all seamlessly integrated into the Real-Time platform
Empower Agents
Real-Time Notetaker lets agents focus on what they are best at — delivering exceptional experiences to customers and prospects — not filling out notes.
Increase Efficiency
With Real-Time Notetaker, contact center agents can eliminate after-call work and save notes to a CRM with a single click.
Automate After-Call Work
Real-Time Notetaker rides along with agents in their conversations, analyzes calls in real-time, and produces accurate and comprehensive call notes for every call.
Eliminate After-Call Work, Increase Agent Efficiency
Increase agent efficiency by automating tedious after-call work. Generate notes with a single click, all seamlessly integrated in the Real-Time platform.
Real-Time Notetaker
Real-Time Notetaker is available both as a stand-alone product for $7/user/month and as part of Balto’s flagship Real-Time Guidance platform.
Seamless Integration with Your CCaaS
Balto integrates with over 50 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
Built By Industry Insiders & Experts
Many of us started out on the phones or walking the floors. We know what agents and supervisors need to be successful and that giving them access to the right technology allows organizations to reach their goals.
Customers Trust & Depend on Balto
Our dedicated Customer Enablement Team members work with every customer to address their specific needs, whether it’s optimizing a playbook or uncovering call trends. With Balto, your ROI is never a question.
“Knocked Our Socks Off”
150 M
Calls made with Balto
430 M
Real-Time Recommendations
4.8 Stars
On G2 from 300+ Reviews
