Give Agents the Words that Collect More
Guide agents to have better conversations with consumers and help them collect more.
- Balto’s Checklist helps agents get their call flow right every single time
- Dynamic Prompts show agents how to handle every concern and work toward the best payments in real-time
Save Calls Before They End in Lawsuits
Give every agent the tools they need to stay compliant on every call, no matter what.
- Balto’s Smart Checklist enforces required statements word-for-word
- Notifications alert reps to behavior that needs correcting so they can adjust course immediately
- Alerts notify managers to compliance issues, allowing instant intervention
Leverage Your Data for Better Collections
Know which phrases are working and which ones aren’t. Then scale them to your entire team.
- Balto’s Win Rate Analysis compares the effectiveness of phrases and shows agents the one that collects the most
- Dashboards show you what’s winning calls so you can scale it to all reps instantly
“OUR AVERAGE PAYMENTS HAVE INCREASED BY 25%”
— Roger Weiss, President, CACi
Increase in Average Payments Collected
Faster Ramp Time
Break Collection Records in 45 Days
See immediate growth and compliance with lightning-fast installation and onboarding. Scale excellent conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 350+ Reviews
Pushing Compliance Scores 115% in Three Months
After three months of using Real-Time Guidance, this collections team saw their compliance scores jump from 40% to over 86%.