Excellent Conversations Collect More Payments

Balto shows reps how to collect more and stay compliant, while scoring calls in real-time. Boost your average payments collected by 25% in just 45 days.

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Give Agents the Words that Collect More

Guide agents to have better conversations with consumers and help them collect more.

  • Balto’s Checklist helps agents get their call flow right every single time
  • Dynamic Prompts show agents how to handle every concern and work toward the best payments in real-time

Save Calls Before They End in Lawsuits

Give every agent the tools they need to stay compliant on every call, no matter what.

  • Balto’s Smart Checklist enforces required statements word-for-word
  • Notifications alert reps to behavior that needs correcting so they can adjust course immediately
  • Alerts notify managers to compliance issues, allowing instant intervention

Leverage Your Data for Better Collections

Know which phrases are working and which ones aren’t. Then scale them to your entire team.

  • Balto’s Win Rate Analysis compares the effectiveness of phrases and shows agents the one that collects the most
  • Dashboards show you what’s winning calls so you can scale it to all reps instantly

“OUR AVERAGE PAYMENTS HAVE INCREASED BY 25%”

— Roger Weiss, President, CACi

Increase in Average Payments Collected

Compliance Scores

Faster Ramp Time

Break Collection Records in 45 Days

See immediate growth and compliance with lightning-fast installation and onboarding. Scale excellent conversations with Real-Time Guidance.

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Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.7stars

on G2 from 200+ Reviews

SOC II

Compliant

Pushing Compliance Scores 115% in Three Months

After three months of using Real-Time Guidance, this collections team saw their compliance scores jump from 40% to over 86%.

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See What Our Customers Have to Say:

Creditors Bureau USA white logo
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage Communications
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Whenever we make changes, every agent has that on screen immediately.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
Creditors Bureau USA white logo
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
Collections Team Lead, CB USA
Letha Parsons
Rep, eHealth

Scale Excellent Conversations with Balto

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