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Do More With the Most Trusted Name in Real-Time Guidance
Start improving conversations when it matters most: in the moment. Balto’s real-time platform helps your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.
Why are contact centers switching to balto’s real-time platform?
Save calls before it’s too late
Balto’s AI offers real-time guidance to help your agents to say the right thing, live on every call. Balto automatically alerts a manager to join critical calls at the right moment.
Trusted by top contact centers
Your business is in good hands with Balto. With a 4.8 rating and over 500 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.
Empower and engage your agents
Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!
Testimonials
Here’s What Our Fans Have To Say On G2
Vinsetta H.
Medicare Consultant
Balto is a great way to go! It is very easy to read through and understand.
January 13, 2025
Raphael R.
Stabilization Manager
Balto has been phenomenal! I truly appreciate how Balto ensures our customer service is up to par and of top tier quality.
December 6, 2024
Ruth A.
ACA Sales Agent
Helps me keep compliant with ACA regulations.
January 28, 2025
Paul G.
Internal Sales Rep
Balto keeps me on track when I am not sure of what to say. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seem to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call.
December 12, 2024
Ana Maria M.
Trainer
It’s guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable, great for adapting to your needs.
November 29, 2024
Arielle J.
Inside Sales Representative
What I like most about Balto is the call summary that is given at the end of each call.
December 4, 2024
“Knocked OUR Socks off”
Drive real business outcomes with Real-Time.
More Conversions
Faster Ramp Time
Faster Handle Time
Agents get guidance on the side of their screen
The Smart Checklist shows agents key talking points
Dynamic Prompts and questions when they need them most
Notifications discourage bad habits
Live Chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
Scale ideal conversations to all agents with Balto’s Playbook Designer
Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
Dig into real-time data with Reporting and QA Scores
Agents get guidance on the side of their screen
Set up scorecards and weighted criteria with Real-Time QA
Identify what’s driving low or high scores with Real-Time Scores
Measure long-term quality trends and coaching effectiveness
Get your live demo here.
Balto is a different type of AI company. What you see is what you get, and we always demo live.