Our Competitors

Do More With the Most Trusted Name in Real-Time Guidance

Start improving conversations when it matters most: in the moment. Balto’s real-time platform helps your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.

Why are contact centers switching to balto’s real-time platform?

Save calls before it’s too late

Balto’s AI offers real-time guidance to help your agents to say the right thing, live on every call. Balto automatically alerts a manager to join critical calls at the right moment.

Trusted by top contact centers

Your business is in good hands with Balto. With a 4.8 rating and over 500 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.

Empower and engage your agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Testimonials

Here’s What Our Fans Have To Say On G2

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Vinsetta H.

Medicare Consultant

Balto is a great way to go! It is very easy to read through and understand.

January 13, 2025

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Raphael R.

Stabilization Manager

Balto has been phenomenal! I truly appreciate how Balto ensures our customer service is up to par and of top tier quality.

December 6, 2024

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Ruth A.

ACA Sales Agent

Helps me keep compliant with ACA regulations.


January 28, 2025

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Paul G.

Internal Sales Rep

Balto keeps me on track when I am not sure of what to say. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seem to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call.

December 12, 2024

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Ana Maria M.

Trainer

It’s guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable, great for adapting to your needs.

November 29, 2024

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating

Arielle J.

Inside Sales Representative

What I like most about Balto is the call summary that is given at the end of each call.

December 4, 2024

“Knocked OUR Socks off”

Drive real business outcomes with Real-Time.

More Conversions

Faster Ramp Time

Faster Handle Time

Agents get guidance on the side of their screen

The Smart Checklist shows agents key talking points

Dynamic Prompts and questions when they need them most

Notifications discourage bad habits

Live Chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

Scale ideal conversations to all agents with Balto’s Playbook Designer

Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance

Dig into real-time data with Reporting and QA Scores

Agents get guidance on the side of their screen

Set up scorecards and weighted criteria with Real-Time QA

Identify what’s driving low or high scores with Real-Time Scores

Measure long-term quality trends and coaching effectiveness

Get your live demo here.

Balto is a different type of AI company. What you see is what you get, and we always demo live.