Agent Assist that consistently drives ROI

Agent assist used to be for new hires. Balto puts knowledge, real-time search, customer history, and autonomous tools in one homebase, so ramping agents get up to speed faster and ten-year veterans still reach for it on every call.

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600 M+

Calls guided in real-time

Backed by experience from over 600 million guided calls, Balto's Real-Time agent assist (RTG3) powers teams across every industry and use case.

600 +

Positive G2 reviews

Balto is the top-rated Real-time guidance software. Customers love our ease of use, fast ROI, and exceptional support.

1 B+

Real-time recommendations

Balto's Real-Time Agent Assist has delivered over one billion real-time recommendations, powering agents on every call.

Explore Balto's AI workforce

insights

Insights

Ask what is driving contacts in plain language and get an answer drawn from every conversation.

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Quality

Channel-specific scorecards, applied to 100% of interactions instead of a hand-picked sample.

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Coaching

Balto finds the coachable moments in each agent's own conversations and builds the session for you.

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Notes

Summaries and CRM fields written automatically, so after-call work stops eating into handle time.

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AI Agents

Togo handles routine conversations end to end, then hands a person the full context when one is needed.

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Omnichannel AI

Voice, email, chat and SMS stored and scored in one platform, so quality and coaching stay consistent across every channel.

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FAQs

Is this just another compliance checklist?

No. The checklist is one module among many. RTG3 consolidates knowledge, real-time search, customer history and supervisor communication into a single workspace, the agent's homebase rather than a script reader sitting on top of their other tabs.

What can an agent actually customize?

Layout, pinned modules, collapsed sections, window size, theme and accent colour. Agents pin what they use most so the information they need is always where they expect it, and the arrangement persists across calls.

Where do the answers come from?

Your own knowledge bases and connected systems. Leaders consolidate their sources in one place, and AgentGPT and Tools return answers with verified sources so agents stop relying on messy Slack threads.

Does it work for single-screen teams?

Yes. The workspace reflows down to a compact companion that keeps the metric and the leaderboard visible, with everything else one tap away, drag the handle in the demo above to see each width.

What happens after the call?

Balto writes the call summary (sentiment, reason, outcome, next steps and objections) and saves notes straight to your CRM, so after-call work stops eating into the next conversation.

Give your agents a homebase.

We'll set RTG3 up against your own playbook and walk your team through their first live call on it.

Book by phone

+1 (405) 864-4645

Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.

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Give agents the right answer in real time, pulled straight from your own knowledge base.
Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
See the trends driving your business out of the box, no setup required.
QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.