Call Center Quality Assurance Software Built for Speed, Scale, and Accuracy
Balto’s call center quality assurance software automates routine call scoring, ensuring consistent performance monitoring without the manual lift. With AI-powered analysis, Balto flags compliance issues, tracks agent behavior, and highlights coaching opportunities—freeing your QA team to spend less time on tedious tasks and more time driving real improvement.
What is Balto’s Call Center Quality Assurance Software?
Tired of waiting 20 minutes–or longer–for QA results, or only sampling a small number of your conversations?
Balto’s call center quality assurance software delivers results at the speed of your conversations.. Every call is analyzed live, with scores immediately available in one simple, easy-to-use dashboard. That way, QA managers can focus on what matters most – handling agent disputes, resolving escalations, and coaching agents.
But Balto doesn’t stop with supervisors. QA scores are shared directly with agents in their Agent App, complete with AI explanations and leaderboards highlighting their achievements and areas for improvement.
No more manual scoring, no more random sampling, and no more second-guessing. That’s the power of Balto’s call center quality assurance software.
Unlock the Business impact of Balto’s Automated QA software
Calls Scored
Join the teams that have trusted Balto to QA over 2 million calls, delivering proven results at scale.
Positive G2 Reviews
Balto is the top-rated Quality Assurance software. Customers love our accuracy, easy setup, fast QA times, and quick ROI.
QA results surface immediately after the call, so agents and supervisors can act quickly.
How Does Balto’s Contact Center Quality Assurance Software Help?
One-Stop Solution for Quality
Implement scorecards in natural language, uncover quality issues, and track quality improvements over time.
AI & Human Insight
AI and manual call scoring blends automation with human insight. Auto QA scores calls instantly, while manual reviews add precision and flexibility.
Rapid-Fire Reviews
Easily review quality issues one by one, escalating the issues that matter most.
Don’t Just Measure, Improve
Channel your learnings right back to your contact center floor to drive a better sales and service experience.
Balto Ranked in the Highest Tier of Automated QA
Balto was named a Pioneer — the top category — in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions.
“Call audits that took 2 days now take just 4 hours.”
Integris Health
“Onboarding time cut in half—from 4 days to 2.”
Mnet Health
Explore Balto’s Contact Center Quality Management Software
Enterprise View
Roll up quality scores across geographies, divisions, or downlines. Compare quality scores in one simple view. It’s easy to manage permissions, so you see everything you need and no one has access to data they shouldn’t.
Instant QA Results
Balto’s call center QA software scores your calls the moment they end so that you can address issues immediately.
Automate Repetitive Tasks
Automate repetitive tasks–like reviewing recordings and grading–with Balto’s Auto QA for contact centers.
Uncover Key Moments
Understand every call at a glance with AI-generated summaries, key moments, insights, coaching opportunities, and your own custom criteria.
Real-Time Agent Visibility
No more end-of-month surprises. Balto shows agents their scores the moment a call ends, helping them self-coach and stay on track.
Smart QA Score Explanations
Balto breaks down QA scores with clear, AI-generated explanations–so there’s no confusion about why a call was scored a certain way.
Custom Scorecards
Customize QA scorecards for different use cases and call types, aligning Balto’s scoring criteria with your contact center’s unique objectives and goals.
Real-Time Supervisor Alerts
Balto’s contact center quality assurance automation software lets supervisors know the moment something goes off-script, gets escalated, or misses qualification, so they can act fast.
Call & Screen Recording
Balto’s call center quality monitoring software records calls and screen activity, so you get full context on every conversation.
Why Contact Center Leaders Love Balto’s Call Center QA Platform
One of the best tools I’ve used! Whereas before, we took samples of calls, and did as much as we could, but we had hundreds of calls happening daily, and it was pretty impossible to capture all of that. Now people can see what’s actually being said, transcripts can be pulled up, instead of listening to hours of calls. We’ve seen noticeable improvements with close rates.
Alex D.
Call Center Supervisor
Giving your team the support they need to succeed. The biggest problem Balto solved for us is Quality Assurance. With the high number of calls we had, it was like looking through a haystack to find a needle. Balto has allowed us to find targeted areas and review what we need to review at a much faster pace.
Camille L.
Recovery Supervisor
Why Contact Center Leaders Love Balto’s Call Center QA Platform
Chevron B.
Quality Assurance Auditor
Easy to get the work done for QA. I like that Balto has everything needed to get the job done when it comes to Quality Assurance work. Easy to use! I also enjoy that Balto is continuing to update to make editing easier with new feature being presented.
Mid-Market
Verified User
Quality Assurance
Agent Assist
Call Summarization
Reporting
Balto makes call reviews a breeze. Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage.
Enterprise
Romina T.
Quality Assurance
Balto is the best experience! Most of its features but more on the ability to review data, it help me to quantify the data that I need and help me analyze reports more accurately and efficiently. It also helps my team a lot to monitor our employees and help my employees improve the quality of their work through Balto’s guide on how they need to do on their calls to provide the best customer service.
Mid-Market
Jose Ricardo B.
Quality Assurance
Agent Assist
I love Balto!! it really helps me to remember what to say and get a better score on my reviews. It helps get full confirmation of the requirements of each call.
Mid-Market
Christian E.
Quality Assurance
Real-Time Coaching
Agent Assist
BALTO: MAKES LIFE EASY. What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment.
Mid-Market
Ana Maria M.
Quality Assurance
Agent Assist
Call Summarization
Best Assistant App. Its guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable great for adapting to your needs.
Mid-Market
Adele S.
Quality Assurance
Agent Assist
A Game-Changer for Productivity. Balto’s ability to deliver actionable insights in real-time could be one of its standout features. It helps users make decisions quickly and efficiently.
Mid-Market
Beyond QA: Discover Balto’s Full Contact Center Suite
Coaching
Compliance
Quality
Insights
Agent Assist
Notes
Success with Balto’s Call Center Quality Assurance Software
-
Leading Change in Collections With Credit Control Corporation
-
Revolutionize Quality Assurance with Balto’s QA Copilot
-
How DriveSavers Uses Balto as End-to-End Data Experts
Quality Assurance FAQs
See Balto’s Call Center Software
No more manual scoring. No more random sampling. No more missed opportunities. Get total visibility with Balto’s Quality Assurance Software.
Balto’s Auto QA scores every call instantly, allowing your team to focus on resolving issues, coaching agents, and driving outcomes—all from a single, organized inbox.
Gain complete visibility into every interaction with synchronized audio and screen recordings, customizable scorecards, and real-time alerts—so nothing gets missed.
Share QA scores with agents in real time, including AI-generated explanations and call context, to ensure full transparency and eliminate surprises.
Automate routine QA tasks, so managers can focus their time and expertise on escalations, disputes, and high-impact coaching opportunities.