Have the Best Open Enrollment Ever
Ensure agents deliver an excellent sales process on every call, in real time.
- Balto’s Dynamic Prompts show reps discovery questions, up/cross-sell options and closing tactics live on the call
- Real-Time Coaching instantly alerts managers to critical moments, allowing them to guide agents live and save calls
- Win Rate Analysis automatically scales quote-winning phrases to all reps
Enjoy Efficient and Complete Claims Calls
When agents always collect the right information for any type of claim, handle times shrink and claims delays disappear.
- Smart Checklists guide agents through information collection for any type of claim, live on the call
- Dynamic Prompts automatically provide agents with answers to complex or uncommon claims questions
Improve Patient Satisfaction
We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences.
- Smart Checklists keep conversations on track and help agents handle more calls — even the toughest ones
- Real-Time QA automatically scores 100% of calls and helps managers identify the root cause of poor call outcomes
Prevent Compliance Issues in the Moment
SEC, FDIC, TRID. Don’t fret over federal disclosures and state guidelines — Balto keeps agents compliant live on the call.
- Balto’s Smart Checklist enforces required statements word-for-word
- Notifications alert reps when they’re talking too quickly to be understood
- Managers can set alerts triggered by compliance issues, allowing instant intervention
Train and Onboard Faster
Balto gives your agents the confidence and knowledge they need to be successful from day one.
- Ramp new agents faster, and make all agents better with every call they make
- Put objection responses and the most effective call scripts at your agents’ fingertips, in real time
- Leaderboard show agents how they rank and incentivizes key metrics
“IN THE FIRST 3 MONTHS, BALTO HELPED SAVE $3.2M”
Contact Center Technology Leader, Leading Flooring Company
Faster Ramp Time
Higher Close Rate Among New Hires
Set New Healthcare Policy Records with Balto
See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 350+ Reviews
After One Month: 26.1% More Saves
In a one-month long test, this Balto customer walked away with more appointments on the books and millions in saved sales.