Healthcare
Drive Better Care. Increase Patient Satisfaction.
Transform Patient Experience with Balto.
In healthcare, every conversation matters—whether you’re scheduling appointments, managing patient inquiries, or meeting critical compliance standards. Balto is your partner in delivering seamless patient interactions that build trust and drive better patient outcomes (and patient satisfaction scores!). Balto is building the ultimate partnership: human agents and AI working side by side with your existing softphone client to deliver superhuman results for your patients.
Why Balto for Healthcare?
Coach For Excellence.
“I listened to this one call…” shouldn’t be the start of a coaching session. Balto helps supervisors pull coaching moments from 100% of interactions, creating coaching packets that are faster, sharper, and more actionable.
Elevate Patient Experience.
Balto listens to every call–taking notes, scripting disclosures, and tracking important patient information–so your agents can focus on what they do best: caring about your patients.
Ensure Regulatory Compliance.
When a single missed disclosure can trigger an audit, guessing isn’t good enough. Balto gives you full visibility into every call, flagging missed disclosures, escalation risks, and compliance gaps while the call is happening.
Make Data-Driven Decisions.
With Balto, you don’t just get the “what,” you get the “what’s changed.” Whether it’s a drop of appointments booked or an increase in complaints, Balto keeps you ahead of the curve on the metrics that matter to you.
How Balto Works for Healthcare Providers
Agent Assist
Support your team with on-screen prompts tailored to each patient’s needs. No more fumbling through outdated policy handbooks while your patient sits on hold.
Compliance Monitoring
Automatically flag and prevent missteps, ensuring agents always meet CMS and HIPAA standards on every call.
Notetaking
Gather the information your care team needs to provide the highest standard of care. Deliver a seamless experience from first call to the post-appointment follow up.
Coaching
Identify what your top performers are doing right and coach the rest of your team to that standard. Reduce onboarding and ramp-up time by weeks.
Who We Serve
Balto is designed for healthcare providers, call centers, and patient support teams handling:
Appointment scheduling
Patient onboarding
Billing inquiries
Care coordination
Let your agents take care of your patients. Let Balto handle the rest.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.