Drive Better Care. Increase Patient Satisfaction.
Transform Patient Experience with Balto.
In healthcare, every conversation matters—whether you're scheduling appointments, managing patient inquiries, or meeting critical compliance standards. Balto is your partner in delivering seamless patient interactions that build trust and drive better patient outcomes (and patient satisfaction scores!). Balto is building the ultimate partnership: human agents and AI working side by side with your existing softphone client to deliver superhuman results for your patients.
Why Balto for Healthcare?
Coach For Excellence.
“I listened to this one call…” shouldn’t start coaching. Balto helps supervisors pull coaching moments from 100% of interactions, creating faster, sharper coaching packets.
Elevate Patient Experience.
Balto listens to every call–taking notes, scripting disclosures, and tracking patient information–so agents focus on caring about patients.
Ensure Regulatory Compliance.
When a single missed disclosure triggers audits, guessing isn’t sufficient. Balto provides visibility into every call, flagging missed disclosures and compliance gaps while calls happen.
Make Data-Driven Decisions.
With Balto, you get the ‘what’ and the ‘what’s changed.’ Whether it’s declining appointment bookings or rising complaints, Balto keeps you ahead on metrics that matter.
How Balto Works for Healthcare Providers
Agent Assist
Support teams with on-screen prompts tailored to each patient’s needs. No more fumbling through outdated policy handbooks while patients wait.
Compliance Monitoring
Automatically flag and prevent missteps, ensuring agents consistently meet CMS and HIPAA standards on every interaction.
Notetaking
Gather information your care team needs to provide excellent service. Deliver seamless experiences from first contact through follow-up.
Coaching
Identify top performer practices and coach teams to that standard. Reduce onboarding and ramp-up time significantly.
Who We Serve
Balto is trusted by leading healthcare organizations handling:
Appointment scheduling Patient onboarding Billing inquiries Care coordination Let your agents take care of your patients. Let Balto handle the rest.
Balto empowers healthcare organizations to deliver exceptional patient experiences while streamlining operations and maintaining compliance.
See Balto in Action
Solve your customers' problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
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Instantly view insights on the trends driving your business, ready for you out of the box.
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QA conversations faster than ever, so all that's left is verifying data entry and surfacing trends to leadership.