Healthcare
Drive Better Care. Ensure Compliance.
Transform Patient Engagement with Balto.
In healthcare, every conversation matters—whether you’re scheduling appointments, managing patient inquiries, or ensuring critical compliance standards. Balto is your partner in delivering seamless, impactful patient interactions that build trust and ensure operational excellence.
Highlights
Why Balto for Healthcare?
Streamline Patient Communication.
Empower agents and patient service representatives to navigate complex calls with AI-powered real-time guidance. From scheduling to billing, Balto ensures every interaction is efficient and empathetic.
Elevate Patient Experience.
Equip your team to handle sensitive conversations with confidence. Balto provides live prompts for compassionate responses, making every patient feel heard and valued.
Ensure Regulatory Compliance.
Healthcare regulations are complex—Balto makes them simple. Automatic flagging and real-time reminders keep every conversation on the right side of HIPAA and other critical standards.
Accelerate Operational Efficiency.
With automated QA, actionable insights, and coaching tools, you’ll reduce errors, improve first-call resolution rates, and power your team to focus on what truly matters: patient care.
How Balto Works for Health Insurance Platforms
Real-Time Guidance
Support your team with on-screen prompts tailored to each patient’s needs.
Compliance Monitoring
Automatically flag and prevent missteps, ensuring agents always meet CMS and HIPAA standards.
AI-Powered Insights
Identify trends and optimize strategies with instant access to analytics and call data.
Who We Serve
Balto is designed for healthcare providers, call centers, and patient support teams handling:
Appointment scheduling
Patient onboarding
Billing inquiries
Care coordination
Transform Healthcare Conversations Today.
Balto helps you create meaningful patient connections while ensuring compliance and efficiency. Start with Balto today—because better conversations lead to better care.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.