Agent Performance, Unleashed
Unite agents with industry-leading AI for behavior change that delivers happier customers, increased revenue, and perfect conversations on every call.
Real Behavior Change, In Real Time
Balto lets you save calls before they’re over and scale excellence to your entire contact center at the push of a button.
Increase in Sales
Increase in CSAT
Faster Ramp Time
Lower AHT
One Platform, One Goal: Excellent Conversations
Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Guide Agents on Every Call
Show agents what to say, measure what’s working, and scale it instantly. See how the world’s leading companies use Real-Time Guidance to move their organizations forward.
Coach Strategically
Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.
QA Seamlessly
Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.
Automate Notetaking
Automate time-consuming after-call work and generate notes with a single click, all seamlessly integrated into the Real-Time platform.
Break Sales Records & Provide World-Class Customer Service
See revenue growth, increase conversions, and improve customer satisfaction with lightning-fast implementation. Scale perfect conversations with Balto’s suite of real-time products.
Here’s How Teams Use Balto
Agents Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
Seamless Integration with Your CCaaS
Balto integrates with over 50 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
Get a Glimpse of Balto
Watch this short demo to see how Balto can help agents and managers be their best.