Help Agents Say the Right Thing on Every Single Call
Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time.
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Three Products, One Goal: Excellent Conversations
Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Real-Time Guidance
Show agents what to say, measure what’s working, and scale it instantly. See how the world's leading companies use Real-Time Guidance to move their organizations forward.
Real-Time Coaching
Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.
Real-Time QA
Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
Courtney Reynaud
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Mark Poisson
Director of AI, National General Insurance
"Balto is call center magic!"
Randy Clapp
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
Heather Heisler
Supervisor, Rent-2-Own
"Whenever we make changes, every agent has that on screen immediately."
Martin To
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
UGA Finance
"When you're drowning in a call Balto is your life raft."
Agent
HPOne
"It takes away the anxiety from a call."
Kasey Ismail
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"
Letha Parsons
Rep, eHealth
Break Records in Just 45 Days
See immediate results with lightning-fast installation and onboarding. Prove the ROI with Balto Cloud.
Before Balto
- Find mistakes after the call is lost
- Lose calls despite tons of coaching
- No way to put all your insights into practice
After Balto
- Prevent mistakes before they happen
- Deliver excellent conversations every time
- Scale insights at the push of a button