Help Agents Say the Right Thing on Every Single Call

Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real time.

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The New Way of Getting Conversations Right

Start improving conversations when it matters most: in the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.

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Increase in Sales

Increase in CSAT

Faster Ramp Time

Lower AHT

Three Products, One Goal: Excellent Conversations

Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.

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Real-Time Guidance

Show agents what to say, measure what’s working, and scale it instantly. See how the world’s leading companies use Real-Time Guidance to move their organizations forward.

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Real-Time Coaching

Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.

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Real-Time QA

Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.

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See What Our Customers Have to Say:

“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage Communications
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Whenever we make changes, every agent has that on screen immediately.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth
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Break Sales Records in Just 45 Days

See immediate revenue growth with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Welcome to Conversation Excellence

Welcome to a world where excellent sales and service conversations are at the tip of your fingers.

Why Real-Time

Before Balto

  • Find mistakes after the call is lost
  • Lose calls despite tons of coaching
  • No way to put all your insights into practice

After Balto

  • Prevent mistakes before they happen
  • Deliver excellent conversations every time
  • Scale insights at the push of a button

100+

Balto Customers

100M+

Calls Guided in Real-Time

4.7stars

on G2 from 160+ Reviews

185M

Delivered Real-Time Recommendations

Get a Glimpse of Balto

Watch this 2 minute demo video to see how Balto can help reps and managers be their best.

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