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Welcome, 
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Welcome, 
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Amazon Connect user!
Welcome, 
user!
Agent Performance, Unleashed
Unite agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto.
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Did you know?
Our leading real-time guidance platform is now available on your trusted customer experience solution.
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Close More Quotes, Lower AHT With Balto
Using Balto, National General streamlined calls, continued to make agents’ jobs easier, further improving the customer experience.
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Mylo Levels Up Remote Agents With Balto
Learn how an insurance company improved sales and agent satisfaction with the seamless implementation of Balto.
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Here’s some content you might be interested in.
Did you know?
Our leading real-time guidance platform Is now available on your trusted customer experience solution.
Learn More
Close More Quotes and Lower AHT With Balto
Using Balto, National General streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.
Read More
ONLINE Information Services Uses Balto For Effective Calls
ONLINE Information Services Inc., a collections agency, turns to Balto to improve their compliance, training, and contact center operations.
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Here’s some content you might be interested in.
Did you know?
Our leading real-time guidance platform Is now available on your trusted customer experience solution.
Learn More
Message Consistency and Shorter Hold Times with Balto
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system.
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Balto Increases Revenue For Arsenal Business Growth
Arsenal Business Group leveraged Balto’s seamless RingCentral integration to reduce ramp time 83% and boost MRR by $250K!
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Here’s some content you might be interested in.
Did you know?
Our leading real-time guidance platform is now available on your trusted customer experience solution.
Learn More
Close More Quotes and Lower AHT With Balto
Using Balto, National General streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.
Read More
The Incredible Impact of Balto Unlocked
See how a Texas-based home improvement company maximized the performance and efficiency of its agents by partnering with Balto.
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3BG Scales Sales Quickly with Balto Real-Time Guidance
Losing its original call analysis provider ultimately led 3BG to fewer drops and better sales using Balto.
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Close More Quotes and Lower AHT With Balto
Using Balto, National General streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.
Read More
The Incredible Impact of Balto Unlocked
See how a Texas-based home improvement company maximized the performance and efficiency of its agents by partnering with Balto.
Read More
The New Way of Getting Conversations Right
Start improving conversations when it matters most: in the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.
Increase in Sales
Increase in CSAT
Faster Ramp Time
Lower AHT
Three Products, One Goal: Excellent Conversations
Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Real-Time Guidance
Show agents what to say, measure what’s working, and scale it instantly. See how the world’s leading companies use Real-Time Guidance to move their organizations forward.
Real-Time Coaching
Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.
Real-Time QA
Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.
See What Our Customers Have to Say:
Break Sales Records in Just 45 Days
See immediate revenue growth with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Welcome to Conversation Excellence
Welcome to a world where excellent sales and service conversations are at the tip of your fingers.
Before Balto
After Balto
100+
Balto Customers
150M+
Calls Guided in Real-Time
4.8stars
on G2 from 200+ Reviews
185M
Delivered Real-Time Recommendations
Get a Glimpse of Balto
Watch this 2 minute demo video to see how Balto can help reps and managers be their best.