Contact Center AI Software

Go Fast with Balto

Balto is Contact Center AI that helps you solve your customers’ problems faster.

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Screenshots of Balto Contact Center AI tools

It’s All Included with Balto

Comprehensive Contact Center AI Software

Balto powers the entire contact center to help you go faster.

My Contact Center Needs…

Insights: AI organizes your data and shares its findings.
Coaching: AI prepares coaching packets for supervisors.
Compliance: AI finds compliance issues.
Quality: AI scores your calls automatically.
Guidance: AI helps agents on their calls in real time.
Notes: AI takes notes so agents can focus on conversations.

Insights

No setup. No digging.

Instantly view insights on the key trends driving your business, ready for you out of the box.

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Coaching

No more random listening. 

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.

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Compliance

No more Blind spots. 

Let AI uncover compliance issues for you. Balto scans 100% of calls, flags compliance issues and escalations in real time, and organizes them all in one centralized inbox.

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Quality

No more manual call scoring.

QA faster than ever. Balto scores agents’ conversations, so all that’s left is verifying data entry, escalating compliance issues, and surfacing QA trends for leadership. 

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Guidance

No more waits. No more holds.

Equip agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.

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Notes

No more Writing Notes.

Balto automatically summarizes conversations in your CRM, freeing your agents to focus on the next conversation.

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Supervisors

2x supervisor span of control.

Escalate faster

Automatically escalate issues and opportunities to supervisors in real-time.

Coach faster

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.

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Quality Teams

Reduce QA costs by 70%.

Automate call scoring 

QA Copilot automatically scores agents’ conversations, including compliance items, complex QA criteria, and sentiment.

Rapid-fire through exceptions

Collect the entire contact center’s QA exceptions in a single inbox and review them rapid-fire.

Automatically surface insights

Automatically surface QA patterns for your senior leadership with AI Trends.

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Leadership

Manage your business faster with AI.

Weekly Insights

Manage your Balto AI transformation through a weekly executive email.

BaltoGPT

Explore your Balto data in natural language.

GPT Trends

Answer the most important questions in your business with AI-generated trend analysis.

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FAQs

Balto is a real-time call guidance tool designed to assist agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions. It helps agents manage conversations effectively, ensuring they adhere to scripts and handle objections efficiently.

Balto can integrate with various CRMs and phone systems, such as Salesforce and RingCentral, to provide seamless access to customer data and enhance call management. The integration process is straightforward, and Balto offers support to ensure compatibility with your existing setup.

You can view our integrations, here.

Yes, Balto offers extensive customization options, allowing businesses to tailor prompts, checklists, and alerts to their specific requirements. This flexibility ensures that Balto can adapt to different industries and call scenarios.

Balto is designed with data privacy in mind, scrubbing sensitive information like social security numbers in real-time to comply with regulations such as PCI and HIPAA. It also provides compliance alerts to ensure agents follow necessary protocols during calls.

Balto is particularly beneficial for new hires and less experienced agents by offering real-time guidance and coaching. It helps them navigate calls confidently, learn best practices, and improve their skills through continuous feedback.

Balto is equipped to handle multiple languages and diverse accents, ensuring effective communication across different customer demographics. This capability makes it suitable for businesses with a diverse customer base.

Balto is available in English, Spanish, and French, with additional languages coming soon.

The implementation process for Balto is designed to be efficient, with minimal technical requirements. It typically takes a few weeks to set up, and Balto offers support throughout the process to ensure a smooth transition and integration with your existing systems.

See Balto in Action

Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.

Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.

Instantly view insights on the trends driving your business, ready for you out of the box.

QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.