The New Way of Getting Conversations Right
Start improving conversations when it matters most: In the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.
Increase in Sales
Increase in CSAT
Faster Ramp Time
Ensure Perfect Quality
Get record-breaking quality scores and real-time visibility for all calls.
Three Products, One Goal: Excellent Conversations
Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Show agents what to say, measure what’s working, and scale it instantly. See how the world's leading companies use Real-Time Guidance to move their organizations forward.
Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"
Welcome to Conversation Excellence
Welcome to a world where excellent sales and service conversations are at the tip of your fingers.
- Find mistakes after the call is lost
- Lose calls despite tons of coaching
- No way to put all your insights into practice
- Prevent mistakes before they happen
- Deliver excellent conversations every time
- Scale insights at the push of a button
Calls Guided in Real-Time
on G2 from 80+ Reviews
Delivered Real-Time Recommendations