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Agent Performance, Unleashed

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto.

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Here’s some content you might be interested in.

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Thumbnail image for 3BG and Balto Case study

3BG Scales Sales Quickly with Balto Real-Time Guidance

Losing its original call analysis provider ultimately led 3BG to fewer drops and better sales using Balto.

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Close More Quotes and Lower AHT With Balto

Using Balto, National General streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.

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Expo Home Improvement Unlocks the Impact of Balto Real-Time QA

The Incredible Impact of Balto Unlocked

See how a Texas-based home improvement company maximized the performance and efficiency of its agents by partnering with Balto.

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The New Way of Getting Conversations Right

Start improving conversations when it matters most: in the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.

Increase in Sales

Increase in CSAT

Faster Ramp Time

Lower AHT

Three Products, One Goal: Excellent Conversations

Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.

Real-Time Guidance

Show agents what to say, measure what’s working, and scale it instantly. See how the world’s leading companies use Real-Time Guidance to move their organizations forward.

Real-Time Coaching

Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.

Real-Time QA

Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.

See What Our Customers Have to Say:

G2 Leader Badge
G2 Enterprise High Performer Badge

Break Sales Records in Just 45 Days

See immediate revenue growth with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

Welcome to Conversation Excellence

Welcome to a world where excellent sales and service conversations are at the tip of your fingers.

Before Balto

  • Find mistakes after the call is lost
  • Lose calls despite tons of coaching
  • No way to put all your insights into practice

After Balto

  • Prevent mistakes before they happen
  • Deliver excellent conversations every time
  • Scale insights at the push of a button

100+

Balto Customers

100M+

Calls Guided in Real-Time

4.7stars

on G2 from 160+ Reviews

185M

Delivered Real-Time Recommendations

Get a Glimpse of Balto

Watch this 2 minute demo video to see how Balto can help reps and managers be their best.