Agent Performance, Unleashed
Unite agents with industry-leading AI for behavior change that delivers happier customers, increased revenue, and perfect conversations on every call.
The New Way of Getting Conversations Right
Improve conversations when it matters most: in the moment.
Increase in Sales
Increase in CSAT
Faster Ramp Time
Lower AHT
Three Products, One Goal: Excellent Conversations
Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Real-Time Guidance
Show agents what to say, measure what’s working, and scale it instantly. See how the world’s leading companies use Real-Time Guidance to move their organizations forward.
Real-Time Coaching
Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.
Real-Time QA
Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.
Break Sales Records & Provide World-Class Customer Service
See revenue growth, increase conversions, and improve customer satisfaction with lightning-fast implementation. Scale perfect conversations with Balto’s suite of real-time products.
Welcome to Conversation Excellence
Welcome to a world where excellent sales and service conversations are at the tip of your fingers.
Before Balto
After Balto
Get a Glimpse of Balto
Watch this short demo to see how Balto can help agents and managers be their best.