Help Agents Say the Right Thing on Every Single Call

Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time.

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The New Way of Getting Conversations Right

Start improving conversations when it matters most: In the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.

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26%

Increase in Sales

25%

Increase in CSAT

75%

Faster Ramp Time

53 sec

Lower AHT

Close Revenue All Day

Empower agents to convert, save, and retain, live on the call.

Balto for Sales

Delight Customers

Communicate with customers in ways they love, consistently.

Balto for CX

Ensure Perfect Quality

Get record-breaking quality scores and real-time visibility for all calls.

Balto for Quality

Achieve Bulletproof Compliance

Adhere to federal, state, and company guidelines, on every single call.

Balto for Compliance

Three Products, One Goal: Excellent Conversations

Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.

Real-Time Guidance
Real-Time Coaching
Real-Time QA

Real-Time Guidance

Show agents what to say, measure what’s working, and scale it instantly. See how the world's leading companies use Real-Time Guidance to move their organizations forward.

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Real-Time Coaching

Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.

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Real-Time QA

Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.

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Leaders
Managers
Reps
"With Balto, we’ve earned an additional $50,000 dollars in monthly recurring revenue.”
– Aaron Asher, President, Arsenal Business Group
"Balto doesn’t get tired - it's always listening."
– Mark Poisson, Director of AI, National General Insurance
"Balto is call center magic!"
– Randy Clapp, CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
– Heather Heisler, Supervisor, Rent-2-Own
"Whenever we make changes, every agent has that on screen immediately."
– Martin To, Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
– Contact Center Manager, UGA Finance
"When you're drowning in a call Balto is your life raft."
– Agent, HPOne
"It takes away the anxiety from a call."
– Kasey Ismail, Collections Team Lead, CB USA
"I love Balto, it's my best friend!"
– Letha Parsons, Rep, eHealth
Meet Our Customers

Break Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Prove the ROI with Balto's A/B testing.

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Welcome to Conversation Excellence

Welcome to a world where excellent sales and service conversations are at the tip of your fingers.

Why Real-Time

Before Balto

  • Find mistakes after the call is lost
  • Lose calls despite tons of coaching
  • No way to put all your insights into practice

After Balto

  • Prevent mistakes before they happen
  • Deliver excellent conversations every time
  • Scale insights at the push of a button

100
Plus

Balto Customers

75
Million

Calls Guided in
Real-Time

4.7
Stars

on G2 from 80+ Reviews

185
Million

Delivered Real-Time Recommendations

Scale Excellent Conversations with Balto

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