Agent Assist, QA Automation, & Agentic Insights Wrapped Into A Single Platform
One unified system where humans and AI collaborate to drive quality, efficiency, and revenue
Transform customer conversations into reliable insights that drives the business forward
Every customer interaction is analyzed to surface clear signals, reveal patterns at scale, and guide decisions that materially improve performance across the contact center.
Deliver better coaching using AI grounded in what works for each agent
AI coaching recommendations are tailored to individual performance by evaluating behaviors across every conversation and directly linking them to outcomes – so managers know exactly what to reinforce.
Help every agent perform like your best with the most advanced agent assist
Balto’s Agent Assist equips agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.
Scale high-quality service with voice agents modeled after top performers
Togo is the voice AI agent built directly into Balto’s platform. It handles high-volume, repeatable calls: scheduling, order status, account verification, and more. It executes with the consistency of your best agent, at a fraction of the cost.
Maintain continuous compliance by monitoring every interaction in real time
Balto’s AI automatically reviews interactions in real time to identify risk early, alert supervisors, trigger guidance when needed, and maintain a complete audit trail – shifting compliance from reactive review to active control.
Gain complete visibility into performance by auto-scoring every interaction
Evaluate 100% of interactions with AI and replace sampling with certainty, revealing a true, unbiased picture of contact center performance at enterprise scale.
Capture what matters from every conversation with real-time summaries
Accurate, configurable summaries are generated during and after interactions to reduce handle time, improve data integrity, and keep teams aligned without manual effort.
Deliver consistent experiences by unifying conversations across every channel
Context is preserved as conversations move between voice and digital, allowing human and AI agents to operate seamlessly and deliver continuity customers can feel.
Balto AI Platform
The AI workforce that leading contact centers worldwide trust and love — one platform that handles every part of the job, gets smarter with every conversation, and makes every agent better.
One full AI suite for industry-leading experiences
From Uncertainty to unmatched NPS: Inside InteLogix's AI-Driven Transformation
InteLogix didn't want to replace its QA processes — it wanted to enhance them. With Balto's AI Workforce, call review dropped from 30+ minutes to under 5, AHT fell 30 seconds, ACW was halved, and one client posted a 24% enrollment lift after Balto pinpointed unclear messaging. QA teams shifted from evaluators to analysts, coaching off truth instead of opinions.
How Credit Control Stays a Top Agency with Balto
Credit Control was scoring in the high 70s on a strict client's compliance calibrations. Three to four months after rolling out Balto, scorecards never dipped below 90% — hitting 100% some months. Closing rates moved from the low teens to the low twenties for new hires, and tenured collectors pushed into the early thirties. A win-win-win for collector, agency, and client.
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
What started as a simple goal — fixing scripting drift — reshaped Bordner Home Solutions' contact center. Real-Time Guidance pushes script updates to every agent at the click of a button, Real-Time QA surfaces weekly insights, and Real-Time Notetaker writes call summaries in seconds. The result: more set and kept appointments, faster onboarding, and consistently complete call notes.
Built to Work with the System you Already Rely on
Connect with your existing knowledge bases, data sources, support tools, and workflows.
Designed to Meet the Highest Security Standards
FAQs
Balto is a real-time call guidance tool designed to assist agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions. It helps agents manage conversations effectively, ensuring they adhere to scripts and handle objections efficiently.
Balto can integrate with various CRMs and phone systems, such as Salesforce and RingCentral, to provide seamless access to customer data and enhance call management. The integration process is straightforward, and Balto offers support to ensure compatibility with your existing setup.
You can view our integrations, here .
Yes, Balto offers extensive customization options, allowing businesses to tailor prompts, checklists, and alerts to their specific requirements. This flexibility ensures that Balto can adapt to different industries and call scenarios.
Balto is designed with data privacy in mind, scrubbing sensitive information like social security numbers in real-time to comply with regulations such as PCI and HIPAA. It also provides compliance alerts to ensure agents follow necessary protocols during calls.
Balto is particularly beneficial for new hires and less experienced agents by offering real-time guidance and coaching. It helps them navigate calls confidently, learn best practices, and improve their skills through continuous feedback.
Balto is equipped to handle multiple languages and diverse accents, ensuring effective communication across different customer demographics. This capability makes it suitable for businesses with a diverse customer base.
Balto is available in English, Spanish, French, Arabic, Armenian, Bangla, Belarusian, Croatian, Dutch, Georgian, German, Italian, Kazakh (Russian), Moroccan, Persian, Polish, Portuguese, Russian, Ukrainian, and Uzbek—with more on the way.
The implementation process for Balto is designed to be efficient, with minimal technical requirements. It typically takes a few weeks to set up, and Balto offers support throughout the process to ensure a smooth transition and integration with your existing systems.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
-
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
-
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
-
Instantly view insights on the trends driving your business, ready for you out of the box.
-
QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.