Meet The Contact Center Superagent.

Where Insights, Automation, and SuperAgents converge — the highest-rated full AI suite redefining what contact centers can become.

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Insights

Transform customer conversations into reliable insights that drives the business forward

Every customer interaction is analyzed to surface clear signals, reveal patterns at scale, and guide decisions that materially improve performance across the contact center.

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Coaching

Deliver better coaching using AI grounded in what works for each agent

AI coaching recommendations are tailored to individual performance by evaluating behaviors across every conversation and directly linking them to outcomes – so managers know exactly what to reinforce.

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Agent Assist

Help every agent perform like your best with the most advanced agent assist

Balto’s Agent Assist equips agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.

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Voice AI Agents

Scale high-quality service with voice agents modeled after top performers

Balto’s voice AI agents are trained on proven behaviors from real interactions, enabling fast, personalized experiences that reflect how your best agents serve customers.

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Compliance

Maintain continuous compliance by monitoring every interaction in real time

Balto’s AI automatically reviews interactions in real time to identify risk early, alert supervisors, trigger guidance when needed, and maintain a complete audit trail – shifting compliance from reactive review to active control.

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Quality

Gain complete visibility into performance by auto-scoring every interaction

Evaluate 100% of interactions with AI and replace sampling with certainty, revealing a true, unbiased picture of contact center performance at enterprise scale.

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Notes

Capture what matters from every conversation with real-time summaries

Accurate, configurable summaries are generated during and after interactions to reduce handle time, improve data integrity, and keep teams aligned without manual effort.

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Omnichannel

Deliver consistent experiences by unifying conversations across every channel

Context is preserved as conversations move between voice and digital, allowing human and AI agents to operate seamlessly and deliver continuity customers can feel.

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Balto AI Platform

Unify human and AI intelligence in the highest-rated AI platform

Our Platform

One full AI suite for industry-leading experiences

  • From Uncertainty to unmatched NPS: Inside InteLogix’s AI-Driven Transformation

    Challenge: Manual Processes Slowing Everything Down As InteLogix expanded across service lines—collections, customer care, first- and third-party support—so did the complexity of its training and quality operations. For Ivonne Ortiz, Director of Training & Quality, and Chip Kennedy, VP of Shared Services, the mission was clear: make agents’ lives easier. But that wasn’t easy to…

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  • How Credit Control Stays a Top Agency with Balto

    “If you’re looking to partner with Balto, the only question I have is, why haven’t you already?” – Nick Jarman, Credit Control With Balto’s Real-Time Guidance platform, Credit Control has become one of the top collection agencies for its clients. Don’t take our word for it — check out the full testimonial below. Improving Compliance…

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  • How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls

    A simple goal — fixing scripting issues — transforms a home improvement team’s appointments, onboarding, and quality assurance The Challenge Keeping agents confident and on-track with script changes and call summaries in a competitive industry Bordner Home Solutions holds a reputation as the top remodeler of choice in their area. That means potential customers exploring…

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Built to Work with the System you Already Rely on

Connect with your existing knowledge bases, data sources, support tools, and workflows.

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Designed to Meet the Highest Security Standards

FAQs

Balto is a real-time call guidance tool designed to assist agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions. It helps agents manage conversations effectively, ensuring they adhere to scripts and handle objections efficiently.

Balto can integrate with various CRMs and phone systems, such as Salesforce and RingCentral, to provide seamless access to customer data and enhance call management. The integration process is straightforward, and Balto offers support to ensure compatibility with your existing setup.

You can view our integrations, here.

Yes, Balto offers extensive customization options, allowing businesses to tailor prompts, checklists, and alerts to their specific requirements. This flexibility ensures that Balto can adapt to different industries and call scenarios.

Balto is designed with data privacy in mind, scrubbing sensitive information like social security numbers in real-time to comply with regulations such as PCI and HIPAA. It also provides compliance alerts to ensure agents follow necessary protocols during calls.

Balto is particularly beneficial for new hires and less experienced agents by offering real-time guidance and coaching. It helps them navigate calls confidently, learn best practices, and improve their skills through continuous feedback.

Balto is equipped to handle multiple languages and diverse accents, ensuring effective communication across different customer demographics. This capability makes it suitable for businesses with a diverse customer base.

Balto is available in English, Spanish, French, Arabic, Armenian, Bangla, Belarusian, Croatian, Dutch, Georgian, German, Italian, Kazakh (Russian), Moroccan, Persian, Polish, Portuguese, Russian, Ukrainian, and Uzbek—with more on the way.

The implementation process for Balto is designed to be efficient, with minimal technical requirements. It typically takes a few weeks to set up, and Balto offers support throughout the process to ensure a smooth transition and integration with your existing systems.

See Balto in Action

Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.

Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.

Instantly view insights on the trends driving your business, ready for you out of the box.

QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.