Contact Center AI Software
Go Fast with Balto
Balto is Contact Center AI that helps you solve your customers’ problems faster.

It’s all Included with Balto
Comprehensive Contact Center AI Software
Balto powers the entire contact center to help you go faster.
My Contact Center Needs…
Insights
No setup. No digging.
Instantly view insights on the key trends driving your business, ready for you out of the box.
Coaching
No more random listening.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Compliance
No more Blind spots.
Let AI uncover compliance issues for you. Balto scans 100% of calls, flags compliance issues and escalations in real time, and organizes them all in one centralized inbox.
Quality
No more manual call scoring.
QA faster than ever. Balto scores agents’ conversations, so all that’s left is verifying data entry, escalating compliance issues, and surfacing QA trends for leadership.
Guidance
No more waits. No more holds.
Equip agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.
Notes
No more Writing Notes.
Balto automatically summarizes conversations in your CRM, freeing your agents to focus on the next conversation.
Supervisors
2x supervisor span of control.
Escalate faster
Automatically escalate issues and opportunities to supervisors in real-time.
Coach faster
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Quality Teams
Reduce QA costs by 70%.
Automate call scoring
QA Copilot automatically scores agents’ conversations, including compliance items, complex QA criteria, and sentiment.
Rapid-fire through exceptions
Collect the entire contact center’s QA exceptions in a single inbox and review them rapid-fire.
Automatically surface insights
Automatically surface QA patterns for your senior leadership with AI Trends.
Leadership
Manage your business faster with AI.
Weekly Insights
Manage your Balto AI transformation through a weekly executive email.
BaltoGPT
Explore your Balto data in natural language.
GPT Trends
Answer the most important questions in your business with AI-generated trend analysis.
FAQs
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.