Go Fast with Balto.
Balto is AI that helps you solve your customers’ problems faster.

Insights
No setup. No digging.
Instantly view insights on the key trends driving your business, ready for you out of the box.
Guidance
No more waits. No more holds.
Equip agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.
Coaching
No more random listening.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Quality
No more manual call scoring.
QA faster than ever with Balto QA Copilot. QA Copilot completely scores agents’ conversations, so all that’s left is verifying data entry, escalating compliance issues, and surfacing QA trends for leadership.
Supervisors
2x supervisor span of control.
Escalate faster
Automatically escalate issues and opportunities to supervisors in real-time.
Coach faster
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Quality Teams
Reduce QA costs by 70%.
Automate call scoring
QA Copilot automatically scores agents’ conversations, including compliance items, complex QA criteria, and sentiment.
Rapid-fire through exceptions
Collect the entire contact center’s QA exceptions in a single inbox and review them rapid-fire.
Automatically surface insights
Automatically surface QA patterns for your senior leadership with AI Trends.
Leadership
Manage your business faster with AI.
Weekly Insights
Manage your Balto AI transformation through a weekly executive email.
BaltoGPT
Explore your Balto data in natural language.
GPT Trends
Answer the most important questions in your business with AI-generated trend analysis.
FAQs
Go Fast with Balto.
Balto powers the entire contact center to help you go faster.