Insights that drive change management for you
Understand exactly what your customers need and use it to improve your business performance.
Backed by experience from over 600 million guided calls, Balto's Real-Time agent assist (RTG3) powers teams across every industry and use case.
Balto is the top-rated Real-time guidance software. Customers love our ease of use, fast ROI, and exceptional support.
Balto's Real-Time Agent Assist has delivered over one billion real-time recommendations, powering agents on every call.
Explore Balto's AI workforce
Agent Assist
Real-time guidance, knowledge base answers, and objection handling while the conversation is live.
DiscoverQuality
Channel-specific scorecards, applied to 100% of interactions instead of a hand-picked sample.
DiscoverCoaching
Balto finds the coachable moments in each agent's own conversations and builds the session for you.
DiscoverNotes
Summaries and CRM fields written automatically, so after-call work stops eating into handle time.
DiscoverAI Agents
Togo handles routine conversations end to end, then hands a person the full context when one is needed.
DiscoverOmnichannel AI
Voice, email, chat and SMS stored and scored in one platform, so quality and coaching stay consistent across every channel.
DiscoverFAQs
Kodi is grounded in your own Balto data, scorecards, playbooks, call transcripts, and agent history. It picks the scorecard the question implies, shows every step it took, and links the calls behind each claim so you can check the work.
No. Balto detects the calls where the objection or behavior comes up on its own. You review the language, choose how it gets delivered, and launch.
Real-time guidance appears to the agent during the live call, the moment the situation is detected. Post-call coaching arrives after relevant calls as a reviewable task tied to a specific moment in the recording.
Each experiment starts a 30-day measurement in the opportunity it targets, compared against your recent baseline rather than a team average.
See what your own calls are telling you.
We'll run Insights against a sample of your calls and walk you through the first opportunity it finds.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
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