Spot Issues that really matter
Ask big questions! Balto cuts through the noise to surface real business problems, fast.
See the full story
No guessing. No gaps. Just raw context, clear evidence, and the full story — straight from the call source.
Act with confidence
Move from insight to impact. Validate what you’ve learned, align your teams, and make smarter decisions — faster.
Stop digging. Start discovering.
Weekly Insights
Monitor the pulse of your contact center to gauge how well your AI transformation is progressing.
GPT Trends
Track questions like: “Where are customers getting stuck? How do these issues change over time?”
BaltoGPT
Ask open-ended questions over any set of calls. Stop searching, and start finding.
Explore Balto’s AI Workforce
Coaching
Compliance
Quality
Insights
Guidance
Notes
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.