Get to know Balto
Real people, real teammates, and a genuine passion for contact center work.
Balto career openingsOur Mission
Powering a new era of knowledge work in the contact center.
Our Name
In 1925, a sled dog named Balto led his team across 600 miles of Alaskan whiteout to carry life-saving medicine to a town that had run out of time. The story became a movie a lot of us grew up on. It stuck with us for a simpler reason: a dog helped people get somewhere they couldn't get on their own.
That's the idea behind our name. Our technology scouts ahead in a conversation, finding the right words, catching the right moment, so the person on the call can do their best work. The human is always the one in charge. We're just the good dog running alongside, making the trip a little easier.
And yes, we're dog people through and through. Scroll to see our team and their pets.
Our Values
Start with Gratitude
Stay humble, recognize others, and make the most of everything.
Always Be Growing
Never stop learning, and be a force of growth for yourself and others.
Leadership is Ownership
See the problem, find the solution, and own the result.
Our Leaders
Marc Bernstein is the Founder and CEO of Balto and a recognized AI leader who has spent the past decade studying how artificial intelligence can elevate human performance in high-pressure environments. Marc speaks on how to use AI to make people more capable, more confident, and more effective, without losing the human element.
Michael Goldstein is Balto’s Chief Technology Officer, leading the engineering and technology behind Balto’s real-time AI for the contact center. He guides the teams building the platform that helps agents in the moment, scores every call, and surfaces what customers are really saying.
Erin Ryan is Balto's Chief Financial Officer, leading finance and operations. She keeps the business healthy and focused on the long game, so the team can stay focused on the customers who depend on Balto.
Dan Floyd leads Sales for Balto. His previous experience includes leading high growth GTM teams for Dialpad, Gong, and SAP. Outside of work, he enjoys playing golf, tennis, fishing, and spending time with his amazing family.
Evan Fehler is Balto’s VP of Marketing, leading brand, demand, and growth for a company bringing AI to the contact center. He’s spent more than a decade scaling B2B SaaS companies from SMB to enterprise, including years in the UCaaS space at Nextiva, so contact centers are familiar territory. When he’s not at work, you’ll find him chasing his two daughters and their dog around the beach.
Suzanne is an experienced HR leader who oversees all things people, from talent acquisition and employee development to benefits, compensation, and compliance. With an MBA and HR certification, she brings a strategic, people-first approach to the business and played a critical role in Balto’s Series B fundraising.
Kyle Jones is VP of Product at Balto, where he’s spent the last five years bringing practical AI to the contact center. His product career spans fintech and SaaS, from a $200M payments and compliance product line serving banks like JPMorgan Chase to introducing product management as employee #40 at a fast-growing startup he helped carry to acquisition.
Meet the Baltonians
and their favorite pets
Dragoslav Mitrinovic
Principal Engineer
Faith Agapin
Technical Support Specialist
Nonso Enujiofor
SRE
Our Culture
From Hawaii to Boston to our home base of St. Louis and everywhere in between, home means something different for every Baltonian. But we're still a united pack filled with animal enthusiasts, multi-lingual minds, chess experts, golf pros, musicians, claude-pilled coders, artists, and so much more.
Our City
Balto wants to do for St. Louis what Dell did for Austin.
We believe great tech companies create new ecosystems that transform cities. At Balto, we plan on growing in step with the fast-paced technology revolution, and we also plan on bringing St. Louis along for the journey.
We understand our moral obligation to fuel the community's growth as we invest in our own. As Balto thrives, so will St. Louis.
Our People
