Balto drives revenue across sales and service
Lending, investing, and payments run on complicated products and strict rules. Balto puts the right answer and the required step in front of your agents live, then takes the notes off their plate.
Financial services isn't one job
A loan officer, a registered rep, and a payments agent don't have the same day. But all three sell complicated products under strict rules, on calls worth real money.
Mortgage, personal, auto
Rates and guidelines change daily, and every file carries disclosures under TILA, RESPA, and TRID, plus fair-lending rules under ECOA. The borrower is usually anxious about the biggest decision of their life.
Accounts and advice
Suitability and disclosure rules ride on every recommendation, and certain language has to be said a certain way. The client has to trust the rep before they move money.
Disputes and servicing
Chargebacks, disputes, and account changes happen under PCI rules. Verifying the caller and following the exact steps in order protects the customer and the business.
Everything the officer needs, on the call
The borrower's history is on screen at hello. Required disclosures sit on a checklist. Today's rate is one lookup away, with its source. The notes write themselves.
It reaches the officers who usually ignore agent assist
Most tools have a search box your veterans won't touch. Balto reaches everyone, each for their own reason.
Won't stop to type
Gets the two things they can't memorize: today's rate, cited to its source, and the borrower's history. The notes write themselves.
Doesn't know the guidelines yet
Lives in answer lookup, and the checklist walks them through the disclosures so they don't miss a TRID step while learning.
Makes the right moves routine
Real discovery, the right program, a clear next step, every call. That consistency is what lifts the team's pull-through.
Covered without training
History at hello, disclosures on the checklist, notes handled. They can run the thin view and stay covered on compliance.
For managers
Eyes on the risky moments without listening to every call.
- lockLock required disclosures so they appear on every call.
- insightsSee how officers phrase the parts they're allowed to change.
- sync_altNotes land in your LOS or CRM as a structured record.
- verified_userWhen an examiner asks, you can show the disclosure happened.
Why it's different
The problem isn't search. It's who won't use it.
- visibilityHistory that just appears, so veterans don't stop to type.
- edit_noteNotes that write themselves into your system of record.
- request_quoteThe current rate they can't memorize, cited to its source.
- groupsReaches your best closers and your new hires, not half the floor.
Ask your call data a question, then ship the fix
Kodi reads every call and answers in plain language, with the calls to back it up. Agentic Insights finds the objection costing you the most and turns your best officers' approach into guidance for everyone.
Every financial call scored against your scorecard
Not a sample your team hand-scores weeks later. 100% of calls read the same day, against the criteria your compliance team uses, with the fair-lending and disclosure lines flagged the moment they're missed.
A large mortgage servicer capturing 20+ fields per file cuts about 60 seconds of after-call work off every call.
Every call checked against your compliance scorecard the same day, not a hand-scored sample.
BrightBridge Credit Union brought new-agent ramp from 180 days to 90 with Balto playbooks.
FAQs
Two questions. Can it look up the specific rate for that day? And if it can, do your veterans actually use it? If they ignore the search box, you're getting value from half your floor. Balto reaches your best people without making them type, and its notes flow into your system of record.
You lock the required disclosures so they appear on every call. Balto reports on how officers phrase the parts they can change, and every call is scored against your scorecard the same day. When an examiner asks how you know a disclosure happened, you can show it.
All three. The same things carry across: the right answer and the required step in front of the agent live, questions answered on the call, and the notes handled. A rep gets the suitability language and account context; a payments agent gets the verification steps in order.
In your LOS or CRM, as a structured record instead of a scribble. The fields you care about are captured during the call and written back automatically. That's where the 60 seconds per call comes from.
No. The passive help reaches them without training: history at hello, disclosures on the checklist, notes handled. Part-time and overflow agents can run the thin view and stay covered on the compliance moments.
See Balto on one of your calls
Bring a real lending, investing, or payments call. We'll show you the history at hello, the disclosures on the checklist, and the notes writing themselves.
Book by phone
+1 (701) 347-8614Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
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