Case studies
See how leading contact centers use Balto to coach agents in real time, lift QA scores, and turn more conversations into outcomes.
Sep 11, 2026
How an Insurance Agency Automated Caller Verification in Six Days with Balto
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Nov 10, 2025
Tort Experts Turns Empathetic, Compliant Intakes Into Consistent Wins with Balto
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Sep 17, 2025
BrightBridge’s Playbook for Consistently Outstanding Member Experience
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Jul 23, 2025
How Real-Time Coaching Transformed Onboarding, Compliance, and Call Quality at Scale
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Jul 9, 2025
From Uncertainty to unmatched NPS: Inside InteLogix's AI-Driven Transformation
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Apr 21, 2025
How EmpiRx Scales Faster and Delivers “White Glove” Service with Balto
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Nov 13, 2024
Integris Health Enhances Patient Support and Operational Efficiency with Balto
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Oct 30, 2024
How One Mnet Health Optimizes Compliance and QA with Balto
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Oct 16, 2024
Powering People, Driving Performance: NYPCC's Success With Balto
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Oct 2, 2024
PJ Fitzpatrick's Journey with Balto: Enhancing Sales and Training
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Sep 18, 2024
Leading Change in Collections With Credit Control Corporation
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Aug 29, 2024
Redirect Health Elevates Member Experiences With Balto
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Jul 30, 2024
How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience
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Jul 19, 2024
Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
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Jul 19, 2024
Renewal by Anderson Delivers World-Class Homeowner Experience With Balto
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Jul 16, 2024
How DriveSavers Uses Balto as End-to-End Data Experts
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Oct 23, 2023
The Junkluggers Stay on Message With Balto’s Real-Time Guidance
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Oct 4, 2023
30% More Appointments in Just Months: Florida Window & Door
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Oct 3, 2023
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
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How Credit Control Stays a Top Agency with Balto
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Sep 9, 2022
Gonzaba Medical Group Soars to New Levels of Efficient and Consistent Patient Communication
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Jun 6, 2022
Emergicon Gains Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
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May 19, 2022
Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance
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May 17, 2022
Balto Flattens the Learning Curve and Increases Revenue for Arsenal Business Growth
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May 11, 2022
3BG Scales Sales Expertise and Gets Agents Up and Running Quickly with Balto Real-Time Guidance
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Mar 16, 2022
Mylo Levels Up Remote Agents and Improves Sales With Balto
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Mar 8, 2022
Expo Home Improvements Unlocks the Incredible Impact of Real-Time QA Tracking with Balto
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Feb 25, 2022
Billing Provider UGA Finds New Strides With Balto Real-Time Coaching
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How to Ditch Call Mining with Real-Time Coaching: Accelerated Receivables Solutions
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Jan 1, 2022
How One Script Update Won 25% More Competitor Objections
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Jan 1, 2022
ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls
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Jan 1, 2022
Transforming Sales, QA, and Customer Service with Balto
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UGA Nets Tangible Gains Through Real-Time Quality Assurance Partnership With Balto
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Why UGA Finance Agents Don't Rely on Managers to Answer Questions
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Jan 1, 2022
World-Class Customer Service Drives Insurance Companies Forward
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Dec 2, 2021
From 30 Compliance Violations to 1: Midwest Fidelity
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Sep 16, 2021
How Michael McMillan Uses Real-Time Insights to Keep His BPO Indispensable
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Aug 27, 2021
How Better Discovery Questions Led to 16% More Sales for National General
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How National General Cut 53 Seconds Off Their AHT by Ditching PDFs
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Aug 5, 2021