Balto Blog
Lazy AI in the Contact Center Part 2: Neglecting Agent Experience
Lazy AI negatively affects many facets of the contact center. Learn how the wrong solutions neglect agent experience.
Lazy AI in the Contact Center Part 2: Neglecting Agent Experience
Tech Talk: Rapid Model Iteration and Training with Balto AI Hub
Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity
Call Center Coaching Guide: Challenges, Tips, and Solutions
Fix-It Friday: Onboarding Agents Takes Too Long
Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks
KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers
Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer
Balto Joins Talkdesk AppConnect Marketplace
