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Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States

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Will AI Replace Contact Center Agents? 

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Why Active Listening Is an Essential Soft Skill in the Contact Center

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4 Time-Tested Strategies to Overcome the “I’m Busy” Objection
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Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

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Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts
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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

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KPI Series: How to Measure Manager Productivity

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The Role of Voice in an Omnichannel World