Balto Blog
Why Agent Assist Isn’t Successful
If you’ve landed here, you’re probably considering real-time agent assist something-or-other in your contact center. And it’s tricky to know where to start, especially with all the buzzwords floating around. Just recently, I’ve heard terms like real-time guidance (that’s ours!), agent augmentation, call pops, agent assist, real-time agent assist, robotic process automation, and half a…
