Balto Blog

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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

New zero-footprint integration embeds leading real-time guidance platform into softphone systems and everyday workflow applications for a “single pane of glass” to unleash agent performance. St. Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable “single…

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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

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Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States

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Will AI Replace Contact Center Agents?

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Why Active Listening Is an Essential Soft Skill in the Contact Center

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4 Time-Tested Strategies to Overcome the “I’m Busy” Objection

Thumbnails for Balto and CEL press release

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Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

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Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts

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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

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KPI Series: How to Measure Manager Productivity