Get an overview of Real-Time
Integrate with the phone systems you trust.
Guide agents and measure what works.
Score 100% of calls in real-time.
Alert managers and coach instantly
Scale excellent conversations to your entire organization.
Empower agents to convert, save, and retain.
Communicate with customers in ways they love.
Adhere to guidelines on every single call.
Get record-breaking quality scores and real-time visibility.
Win more quotes and expedite service calls.
Set more appointments and crush objections.
Wow your customers and convert every call.
Break collection records and always stay compliant.
Differentiate with unique insights and call quality.
Balto Founder and COO Chris Kontes talks call center coaching, exploring challenges and solutions to make every coaching session effective.