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2023 Trends: Automation in the Healthcare Contact Center

When it comes to healthcare contact centers, automation is far from new. From the basic switchboard that was patented in 1891 to the automatic call distributor (ACD) algorithm introduced in 1950, the creation and application of artificial intelligence (AI) to autonomously control call distribution has made the modern contact center possible. So, why is automation — a…

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2023 Trends: Automation in the Healthcare Contact Center

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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

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Top Contact Center Trends for 2023

Soft Skills for Contact Center Coaching Leadership Balto Graphic

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How to Improve Call Center Productivity

Best Call Center Software for Healthcare article title

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Best Call Center Software for Healthcare

Contact Center 101 - Advanced Call Center technologies

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Advanced Call Center Technologies | Trends and Features You Should Know

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1-on-1 Onboarding Tips for Your Contact Center

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What Are You Thinking? How Executive Perception of the Contact Center Makes or Breaks Success

Thumbnails for Call Center Metrics & KPIs to Measure Agent Performance

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Call Center Metrics & KPIs to Measure Agent Performance

Thumbnail for Call Center Management Everything You Need To Know

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Call Center Management: Everything You Need to Know