Balto Blog
Fix-It Friday: Onboarding Agents Takes Too Long
Every other Friday, Balto will discuss a challenge to contact center leaders in our Fix-It Friday Series. This week, we tackle onboarding.
Fix-It Friday: Onboarding Agents Takes Too Long
Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks
KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers
Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer
Balto Joins Talkdesk AppConnect Marketplace
Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt
Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition
Fix-It Friday: How Can I Encourage Agents to Stay on Script?
KPI Series: Measuring and Improving QA Scores in Contact Centers
