5 reasons to try Balto’s Real-Time Agent Assist
Real-time agent assist is Balto’s flagship contact center technology. Real time agent guidance integrates seamlessly with your phone system, listens to both agent and customer dialogue, and provides agents with live, in-the-moment guidance to help drive more effective and productive conversations.
Join companies like Staples, RingCentral, AmTrust, Empire Today, Health Plan One, Humana, and GEHA, who all trust Balto in their contact center.
1) It’s the trusted solution for agent assist
- 500 Million + Calls Guided in Real-Time.
- 1 Billion + real-time recommendations delivered to agents.
- With 500+ Positive G2 Reviews, Balto is the top-rated agent assist software. Customers love our ease of use, fast ROI, and exceptional support.
- Balto came out with the first market-ready agent assist in 2017. That’s before ChatGPT & Claude.
2) Help your agents on 100% of calls with AI
Balto listens to both agent and customer dialogue, and provides agents with live, in-the-moment guidance to help drive more effective and productive conversations.
With Balto’s agent assist, agents are automatically guided through tricky situations—surfacing answers and delivering resources during live conversations, straight from your knowledge base.
3) Comprehensive contact center software
You get a lot with Balto. Here’s an overview of our platform:
Agent Assist: Help agents say the right thing, every time. AI pops up the best response instantly—no searching, no guessing.
AI Notetaking: No more typing notes after calls. AI Notetaker writes and logs structured notes automatically.
Compliance: Catch risks before they happen. AI flags compliance issues and automatically creates reports to keep you audit-ready.
Coaching: Coach without spending hours reviewing calls. AI prepares coaching packets, so your supervisors aren’t spending hours digging through recordings.
Insights: Turn conversations into real business results. AI analyzes your calls to spot trends that help you sell more and keep customers happy.
4) Companies who use Balto see huge results.
- AmTrust increased CSAT scores by 25%
- Arsenal Business Growth cut ramp time by 83%
- Florida Window & Door boosted conversion rates by 30%.
“In the pilot alone, we had an increase in conversions that was a big number for revenue. Call durations became 6% shorter, which adds up to real minutes per day. That reduces our need to hire exponentially.”
– Director of Call Center Operations, at a home improvement company
5) It integrates with the tools you already have.
Balto fits right into your contact center tech stack, with over 40 integrations with U/CCaaS and CRM technology, including RingCentral, NiCE, Five9, and Salesforce.
6) Bonus! It’s easy to get started
Set up a quick conversation to see how Balto could work for your company. Just fill out our demo form to schedule a conversation with one of our Balto technology specialists.