Balto is delighted to partner with Converged Technology Professionals, a trusted business communications provider for contact centers. Read their latest blog to discover how partnering with Balto has enhanced Converged’s product profile and opened new business opportunities.
Excerpt:
We’ve partnered with Balto because we want our customers to have access to a product that helps them improve in a meaningful way. Measured success is easy to see and articulate. With other products, you can’t pinpoint if it worked, but with Balto, you can quantify increases in efficiency in the contact center.”
Chris Frey, VP of Cloud and Contact Center, Converged Technology Professionals
> Read the full blog post on the Converged website
About Converged Technology Professionals
Converge Technology Professionals is dedicated to providing quality service and support for businesses and contact centers looking to improve their business communications strategies and infrastructure including voice, collaboration, contact centers and networking and security solutions.
Maria Edington
Maria Edington is the Vice President of Marketing at Balto, where she works closely with contact center leaders to improve how teams function day-to-day and plan for what’s ahead. Over the past five years, she’s led initiatives focused on performance, quality, compliance, and the practical use of AI across the contact center floor. Her experience spans complex, high-volume industries including Medicare, P&C insurance, financial services, collections, home improvement, and banking—sectors where conversations are tightly regulated, high-stakes, and often the last mile of the customer experience. Maria has contributed to research on Medicare Advantage trends, MedPAC policy, and eBroker financial performance, and regularly works with operators navigating shifting compliance requirements and productivity demands. With a background in engineering, Maria brings a systems-level mindset to how contact centers work—and how they can work better. Her focus: helping contact centers modernize—adopting smarter tools, better habits, and a stronger foundation for what’s ahead.
