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Welcome back to the Weekly Report!

A newsletter from Balto’s Conversation Excellence Lab

Here’s what to expect: Each week, you’ll get an email from the Conversation Excellence Lab covering a topic we’ve been researching or writing about. We have some great stuff coming up in 2023, so we’re excited you’re here!

In the meantime, if you want so share us with your colleagues, we’d appreciate it if you sent them to our subscription page right here.

See you soon!
— Conversation Excellence Lab

P.S. If you’re not seeing our emails, check the spam or promotions folder and move us to your primary inbox. This helps us get past the spam filters and ensures you’ll keep getting our emails.

About Balto’s Conversation Excellence Lab

The Conversation Excellence Lab is Balto’s hub for academic-level research. With the support of research teams and in-house data, we create thought-leading content focused on actionable insights for the contact center industry. This includes industry surveys, academic partnerships, and reports backed by Real-Time Guidance call data provided by Balto. Learn More