Fix Mistakes Before The Call is Over
You can’t go back to non-compliant calls, so why not mend things before the conversation is over?
- Balto’s Notifications alert reps for non-compliant behavior so they can adjust course immediately
- Alerts notify managers for critical issues, allowing instant intervention via Live Chat
Prevent Slip-Ups on Every Single Call
Automatically help agents remember all the small things that, if forgotten, can lead to lawsuits.
- Balto’s Smart Checklist remind agents to say critical statements word-for-word
- Dynamic Prompts show agents compliant phrases and responses, exactly when they need them
Keep Track of Everything
Balto listens to every conversation and scores 100% of calls so you don’t have to.
- Real-Time QA automatically scores calls with less than five minutes of setup
- Balto’s Reporting shows top performers and top offenders at the click of a button
- Alerts History keeps record of all calls that triggered a compliance alert
“KNOCKED MY SOCKS OFF”
Drive real business outcomes with Real-Time.
Better Compliance Scores
Faster Ramp Time
Visibility into Calls
Never Sleep on Compliance with Balto
See immediate revenue growth with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Compliance Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 160+ Reviews
Pushing Compliance Scores 115% in Three Months
After three months with Balto, this collections team saw their compliance scores jump from 40% to over 86%.