Compliance

Excellent
Conversations Don’t
End in Lawsuits

Balto shows reps how to stay compliant and correct mistakes in
real-time, while keeping track of every conversation. Get
bulletproof compliance in just 45 days.

Book a Demo
1

Fix Mistakes Before The Call is Over

You can’t go back to non-compliant calls, so why not mend things before the conversation is over?

  • Balto’s Notifications alert reps for non-compliant behavior
so they can adjust course immediately
  • Alerts notify managers for critical issues, allowing instant
intervention via Live Chat
2

Prevent Slip-Ups on Every Single Call

Automatically help agents remember all the small things that, if forgotten, can lead to lawsuits.

  • Balto’s Smart Checklist remind agents to say critical statements
word-for-word
  • Dynamic Prompts show agents compliant phrases and
responses, exactly when they need them
3

Keep Track of Everything

Balto listens to every conversation and scores 100% of calls so you don’t have to.

  • Real-Time QA automatically scores calls with less than
five minutes of setup
  • Balto’s Reporting shows top performers and top offenders
at the click of a button
  • Alerts History keeps record of all calls that triggered a
compliance alert

“Knocked OUR Socks off”

Drive real business outcomes with Real-Time.

Better Compliance Scores

Faster Ramp Time


Visibility into Calls

“Balto Academy provided a training platform to help myself
better understand Balto and best practices to make it
effective not only for myself, but the representatives and
department as a whole.”

Sean Wheaton
Contact Center Supervisor
UGA Finance

Never Sleep on Compliance with
Balto

See immediate revenue growth with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

Book a Demo

Scale Excellent Conversations with Balto

Learn More