The #1 Contact center quality assurance software
Lift quality and reduce manual QA work with enterprise-grade fully automated QA on 100% of calls
Top contact centers use Balto to analyze every conversation with AI, get scores as soon as calls end, and focus human time on coaching—not grading.
“Call audits that took 2 days now take just 4 hours.”
Integris Health
“Balto is fantastic. The company does an amazing job and is continually working to update and innovate.”
Sam Wheaton
Contact Center Supervisor, UGA
Unlock the Business Impact of Balto’s Automated QA Software
2M + Calls Scored
Join the teams that have trusted Balto to QA over 2 million calls, delivering proven results at scale.
500+ Positive G2 Reviews
Balto is the top-rated Quality Assurance software. Customers love our accuracy, easy setup, fast QA times, and quick ROI.
0 Delay
QA results surface immediately after the call, so agents and supervisors can act quickly.
What Contact Centers using Balto for quality assurance get:
- Instant QA results in one simple dashboard—scores are available the moment calls end.
- Automated quality monitoring across 100% of calls, not random samples.
- AI summaries, key moments, insights, and custom criteria to spotlight what matters.
Gonzaba Medical Group reached 89% call-quality satisfaction within two months and cut AHT by 60 seconds after implementing Balto.
Why QA Teams Choose Balto
Auto QA that scales
Replace time-consuming post-call reviews with AI scoring so your team can tackle escalations, agent disputes, and edge cases.
Agent Assist
Surface answers and prompt the right behaviors during live conversations—so issues are prevented, not discovered days later.
Dashboard and insights built for coaching
See trends, outliers, and coachable moments at a glance; let AI organize your data and prepare what supervisors need.
Compliance visibility
Use recordings, transcripts, screen capture, and real-time supervisor alerts to keep standards tight and reviews efficient.
“One of the best tools I’ve used! Whereas before, we took samples of calls, and did as much as we could, but we had hundreds of calls happened daily, and it was pretty impossible to capture all of that. Now people can see what’s actually being said, transcripts can be pulled up, instead of listening to calls for hours. We’ve seen noticeable improvements with close rates.”
Alex D., Call Center Supervisor
How does Balto compare to manual QA or legacy quality management software?
| Outcomes you care about | Balto AI Call Quality Monitoring | Manual QA/Legacy AQM |
| Coverage | 100% of calls auto-scored | 1-2% sampled |
| Time to feedback | On-call, in-the-moment | Days or weeks later |
| Consistency | Objective criteria + transcripts | Reviewer-to-reviewer variance |
| Coaching | Auto-surfaced coachable moments | Time-consuming hunting |
| Compliance | Live detection & supervisor alerts | After-the-fact misses |
FAQs
How fast can we see value?
Setups typically take a few weeks; AI scoring and guidance provide signals immediately once enabled. Book a Demo to align timelines to your stack.
Will it work with our telephony/CCaaS?
Balto pairs with popular CCaaS/voice platforms; we’ll confirm your exact stack on the demo.
How accurate is the scoring?
You define behaviors and criteria in custom scorecards; results are reviewable with transcripts/recordings for transparency.
Can coaches override or comment on scores?
Supervisors can review quality outputs and get real-time alerts to intervene or coach.
What about data privacy and security?
Balto provides enterprise-grade controls; transcripts and recordings help maintain an audit trail for oversight.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.