Contact Center Quality
AI call scoring grades calls with 95% accuracy, so humans can focus on exceptions, gray areas, and agent disputes.
One-Stop Solution for quality
Implement scorecards in natural language, uncover quality issues, and track quality improvements over time.
AI and human insight
AI and manual call scoring blends automation with human insight. AI scores calls instantly, while manual reviews add precision and flexibility.
Rapid-fire reviews
Easily review quality issues one by one, escalating the issues that matter most.
don’t just measure, improve
Channel your learnings right back to your contact center floor to drive a better sales and service experience.
Free your team from busywork — and guide them to what needs fixing
AI Call Scoring
AI scores even your most complex criteria with 95% accuracy, so you can focus on managing exceptions and delivering insights to leadership.
Enterprise View
Roll up quality scores across geographies, divisions, or downlines. Compare quality scores in one simple view. It’s easy to manage permissions, so you see everything you need and no one has access to data they shouldn’t.
Call Recording
Why is anybody still paying $10/user/month for call recording? Get rid of your call recording software and save the expense with Balto.
Screen Capture
Capture agents’ workflows. Balto’s Screen Capture technology records as many screens as the agent has up and synchronizes audio and visuals in one easy interface.
Explore Balto’s AI Workforce
Coaching
Compliance
Quality
Insights
Guidance
Notes
Measurable Impact on Your KPIs
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Leading Change in Collections With Credit Control Corporation
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Revolutionize Quality Assurance with Balto’s QA Copilot
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How DriveSavers Uses Balto as End-to-End Data Experts
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.