Balto users have leveraged the power of AI and real-time
Integrating Balto with AirCall is quick and simple, giving your team real-time AI guidance and insights during every call. By setting up a webhook in AirCall, Balto seamlessly connects to your system and activates automatically for key call events like answering, hanging up, or transferring. Your Balto Implementation Manager takes care of the final steps, so you’re up and running in no time.
With Balto’s Playbook Switching, your agents always see the right guidance for each call—whether inbound or outbound. Your Balto team will help you map playbooks to fit your workflows, creating a seamless and customized experience that empowers your agents and enhances every customer interaction.
Increase in sales
Increase in CSAT
Faster agent ramp time
Real-time visibility into calls
Quality assurance and compliance
