Balto users have leveraged the power of AI and real-time

Analyze Previously-Recorded Calls with Balto’s AI

Upload recorded calls for analysis and reporting, unlock all the rich insights Balto offers, even for conversations not originally processed through Balto’s real-time functionality.

Integration Agnostic

You don’t need an active integration to use audio ingestion—just upload your recordings. You can analyze calls even if Balto wasn’t active during the conversation, easily evaluate legacy recordings, third-party calls, or any conversation from outside your live environment.

Complete Post-Call Reporting

Once your audio is ingested, Balto applies the same analytics engine used for processing live conversations. That means you’ll gain access to:

  • Call Transcripts: Every word of the conversation is captured and searchable.
  • Quality Scores: Objective scoring against your chosen QA criteria.
  • Compliance Reports: Ensure agents are meeting mandatory disclosures and policies.
  • Notes (Call Summaries): Clear, concise summaries automatically generated for every interaction.
  • Coaching Opportunities: Actionable suggestions to help agents improve over time.
  • Business Insights: Trends, behaviors, and performance patterns across calls.
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Increase in sales

Increase in CSAT

Faster agent ramp time

Real-time visibility into calls

Quality assurance and compliance

Check out Balto on Audio Ingestion

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