Audio Ingestion
Grow Sales, Reduce Average Handle Time, and Increase Customer Satisfaction
Balto users have leveraged the power of AI and real-time
Analyze Previously-Recorded Calls with Balto’s AI
Upload recorded calls for analysis and reporting, unlock all the rich insights Balto offers, even for conversations not originally processed through Balto’s real-time functionality.
You don’t need an active integration to use audio ingestion—just upload your recordings. You can analyze calls even if Balto wasn’t active during the conversation, easily evaluate legacy recordings, third-party calls, or any conversation from outside your live environment.
Once your audio is ingested, Balto applies the same analytics engine used for processing live conversations. That means you’ll gain access to:
Increase in sales
Increase in CSAT
Faster agent ramp time
Real-time visibility into calls
Quality assurance and compliance