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Unlock Your Call Data with Balto’s Call Data API

No native CRM or CCaaS integration required—Balto’s Call Data API gives you full access to your historical call records, making it easy to transfer, analyze, and activate your data across platforms without a native integration.

Common CRMs Used with Balto’s Call Data API

Balto’s Call Data API is compatible with any system that accepts API-based data ingestion. Here are some of the most commonly connected CRMs:

  • HubSpot
  • SAP Experience Products
  • Oracle CX Applications
  • Microsoft Dynamics Apps
  • SugarCRM
  • Zoho
  • Freshsales
  • Pipedrive

How It Works

  • Get daily call data files for up to 60 days.
  • Securely access records through an encrypted link.
  • Data is automatically compiled overnight or every 2 hours.

What’s Included?

  • Full Call Transcripts – Capture every word for deeper analysis.
  • Agent & Call Details – Date, time, call disposition, and IDs.
  • Performance Insights – QA scores, win status, and RTN summaries.
  • Balto Playbook Data – Checklist actions, dynamic prompts, and notifications.
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Increase in sales

Increase in CSAT

Faster agent ramp time

Real-time visibility into calls

Quality assurance and compliance

Check out Balto on Call Data API

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