Balto users have leveraged the power of AI and real-time

Easily access and transfer all your call data into your own systems with Balto’s Call Data API. Whether you need to analyze conversations, track performance, or enhance reporting, our API gives you complete access to historical call records—ready to be integrated into your CRM, data warehouse, or analytics tools.

How It Works

  • Get daily call data files for up to 60 days.
  • Securely access records through an encrypted link.
  • Data is automatically compiled overnight or every 2 hours.

What’s Included?

  • Full Call Transcripts – Capture every word for deeper analysis.
  • Agent & Call Details – Date, time, call disposition, and IDs.
  • Performance Insights – QA scores, win status, and RTN summaries.
  • Balto Playbook Data – Checklist actions, dynamic prompts, and notifications.
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Increase in sales

Increase in CSAT

Faster agent ramp time

Real-time visibility into calls

Quality assurance and compliance

Check out Balto on Call Data API

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