Balto users have leveraged the power of AI and real-time
Integrating Balto with RingEX ensures seamless real-time AI guidance and call analytics for your team. The integration uses Balto’s Start/Stop API and requires a JWT token to enable communication between RingEX and Balto. Begin by generating a JWT token via the RingCentral Developer Portal, ensuring the token is associated with Balto. Once created, share the JWT with your Balto Implementation Manager to complete the setup. From that point, all RingEX calls will trigger start/stop requests to Balto automatically.
Additionally, RingEX supports playbook switching within Balto, allowing dynamic adjustments to guidance based on call direction. For teams looking to optimize playbook configurations, Balto’s team is ready to assist in setting up automatic switching, tailoring the experience to fit your operational needs. The integration process is efficient and designed to enhance your team’s performance without disrupting workflows.
Increase in sales
Increase in CSAT
Faster agent ramp time
Real-time visibility into calls
Quality assurance and compliance
