VICIdial

Integrating Balto with VICIdial is a straightforward process that can be completed in as little as 30 days, bringing real-time AI guidance directly into your contact center. Using Balto’s Start/Stop API, the system activates when a call begins and deactivates once the call is dispositioned. Each agent is identified by their VICIdial Agent ID, ensuring seamless integration and accurate tracking of call data.

Configuration involves adding Balto’s Start and Stop Call URLs to your VICIdial campaigns and inbound groups. These URLs are unique to your organization, using tokens provided by Balto to enable precise playbook switching based on campaigns or call direction. This flexibility ensures agents receive tailored guidance for each interaction, improving accuracy and efficiency while fitting seamlessly into your existing workflows. For advanced setup options like playbook switching, Balto’s team is available to assist in optimizing the integration for your needs.