Our Product

Balto powers the entire contact center to help you go faster

Balto helps agents, supervisors, and QA teams work smarter and move faster.

Insights

Balto’s generative AI helps you make business Decisions faster.

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Weekly Insights

Monitor the pulse of your contact center to gauge how well your AI transformation is progressing.

GPT Trends

Uncover answers to your key business questions and explore the ‘why’ using natural language.

BaltoGPT

Ask questions over any set of calls. Stop searching, and start finding.

Guidance

Real-Time Guidance solves customers’ problems faster than humanly possible.

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Balto Real-Time Guidance rides along with agents to automatically surface answers to customers’ questions and offer the resources agents need, exactly when they need them.

Agents can securely access your knowledge base, CRM, and the web to execute every action correctly and efficiently on the first try.

Stack-rank agent performance on your
metrics of choice and show agents where they stand.

Eliminate after-call work with Real-Time Notetaker (RTN).

Agent Notes

Generate agents’ notes and automatically save them to the CRM.

Customization

Easily configure RTN to generate notes on your topics of choice.

Supervisor View

Never again click into a call only to realize it wasn’t what you were expecting. RTN notes follow your call records in Balto, with intelligent call views that save supervisors time.

Coaching

Coach faster and 2x supervisors’ span of control.

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Balto Real-Time Coaching identifies coaching moments as they happen, equipping supervisors with live data to provide instant feedback and drive continuous improvement—without waiting for post-call reviews.

Lets supervisors hear customer conversations in real-time, providing instant visibility into agent performance and allowing immediate intervention when needed.

Reads between the lines of every conversation, tracking customer emotions in real-time so agents can adjust their approach and create better experiences.

Allows you to streamline complex processes by surfacing the right steps and information at the perfect moment, keeping agents efficient and customers happy—without the guesswork.

Curate top-performing calls and key coaching moments, making it easy for teams to learn from the best and refine their skills—without sifting through endless recordings.

Quality

Automate quality scoring and point your team at exceptions and insights.

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Balto QA Copilot takes the pain out of quality assurance by automatically scoring calls, highlighting key trends, and surfacing compliance risks—powering QA teams and freeing them to focus on improving conversations, not scoring them.

Gives supervisors full visibility into agent interactions, making it easy to pinpoint coaching moments and ensure compliance—without disrupting the workflow.

Automatically captures and organizes every conversation, providing a reliable record for training, compliance, and dispute resolution—all in one place.

Delivers a high-level snapshot of contact center performance, empowering leadership with the data they need to drive results at scale—no digging required.