Time for QA to Play Offense

Balto shows agents the best things to say, keep calls on-course, and automatically scores 100% of calls in real-time.

Drive Consistent & Predictable Call Quality

Help your agents set a new baseline for call quality. And then use Balto's data to keep improving with every call.

  • Balto’s Smart Checklist helps agents get their call flow right every single time
  • Dynamic Prompts show agents key phrases and statements, exactly when they need them
  • Dashboards show managers what's driving call quality so you can scale across the team

Fix Mistakes Before the Moment is Lost

You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?

  • Notifications alert agents for bad habits so they can adjust course immediately
  • Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat

Turn QA Into a Crowd Favorite

No more subjective scoring, no more surprises in coaching conversations. Get objective QA, for all calls, in real-time.

  • Real-Time QA automatically scores 100% of calls, consistently, with just five minutes of setup
  • Leaderboards show agents how they're scoring in real-time
  • Scorecards allow managers to share scoring criteria with agents in one click

“KNOCKED MY SOCKS OFF”

Drive real business outcomes with Real-Time.

25

%

Higher CSAT

50

%

Fewer Holds

75

%

Lower Handle Times

Put QA On Offense with Balto

Get immediate insights into 100% of your calls with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

Get a Demo

Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98

%

Accuracy

45

days

No-Code Installation

4.7

stars

on G2 from 160+ Reviews

SOC II

Compliant

From 75% to 94% Customer Satisfaction

Using Real-Time Guidance, this Balto customer pushed CSAT scores to 94% — while still cutting average handle times by 50 seconds.

See What Our Customers Have to Say: