Help your agents set a new baseline for call quality. And then use Balto's data to keep improving with every call.
You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?
No more subjective scoring, no more surprises in coaching conversations. Get objective QA, for all calls, in real-time.
Drive real business outcomes with Real-Time.
Lower Handle Times
on G2 from 80+ Reviews
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"