Drive Consistent & Predictable Call Quality
Help your agents set a new baseline for call quality. And then use Balto's data to keep improving with every call.
- Balto’s Smart Checklist helps agents get their call flow right every single time
- Dynamic Prompts show agents key phrases and statements, exactly when they need them
- Dashboards show managers what's driving call quality so you can scale across the team
Fix Mistakes Before the Moment is Lost
You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?
- Notifications alert agents for bad habits so they can adjust course immediately
- Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat
Turn QA Into a Crowd Favorite
No more subjective scoring, no more surprises in coaching conversations. Get objective QA, for all calls, in real-time.
- Real-Time QA automatically scores 100% of calls, consistently, with just five minutes of setup
- Leaderboards show agents how they're scoring in real-time
- Scorecards allow managers to share scoring criteria with agents in one click
“KNOCKED MY SOCKS OFF”
Drive real business outcomes with Real-Time.
Lower Handle Times
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
on G2 from 160+ Reviews
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"