Help your agents set a new baseline for call quality. And then use Balto's data to keep improving with every call.
You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?
No more subjective scoring, no more surprises in coaching conversations. Get objective QA, for all calls, in real-time.
Drive real business outcomes with Real-Time.
Lower Handle Times
On G2 from 80+ Reviews
"With Balto, we’ve earned additional $50,000 dollars in monthly recurring revenue.”
"Balto doesn’t get tired - it's always listening."
"Balto is call center magic!"
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
"There’s way less value in coaching on something old as opposed to something that is happening now."
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
"I love Balto, it's my best friend!"