Real-Time QA

Goodbye, Random Sampling. Hello, Real-Time QA.

Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

Here's How Balto Works

Balto’s Real-Time Guidance Platform has two components:
The Agent App and Cloud App.

Agents Use the Agent App

Balto's Agent App rides along with agents on the side of their screens. It picks up the audio from conversations and guides agents in real-time.

Balto Agent App

Managers Use the Cloud App

Balto's Cloud App is where managers coach, QA and dig into data.

Balto Cloud App

Customizable Scorecards

Start scoring 100% of calls with a few clicks.

Scorecards allow you to build robust sets of weighted criteria in under five minutes by selecting from pre-defined content.

And with unlimited scorecards, different teams can score calls for the specific criteria that matter to them — instead of weeding through crowded spreadsheets.

Interactive Reports

Quickly identify the root cause of low scores.

Scores from 100% of calls instantly populate and can be analyzed for teams or individual agents.

Drill down into scorecard sections with a simple click and understand what’s driving low scores.

Examine individual calls that caused low scores more closely and use targeted coaching to improve call quality.

Dashboard

See how the floor is doing, right now.

Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories.

Get a complete picture of call quality without having to wait hours for processing.

Coming Soon

Trend Analysis

Analyze what drives agent performance over time.

Reports visualize how individual or groups of agents score over a selected time period.

Understand your agents’ performance trajectory and map which coaching sessions are impacting call scores.

See How Balto Grows Revenue

Transform sales, customer experience, and compliance in just 45 days.

Get a Demo

Explore the Real-Time Guidance Platform

Yup. That was just the beginning.

Balto Works With 40+ Softphones

Balto safely connects to over 40 cloud-based phone systems. Get set up in 45 days or less.

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We Keep Your Data Safe

We treat every conversation with exceptional care. Our state-of-art security infrastructure and protocols ensure the privacy of all customer data.

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