Give Every Rep the Words That Sell

No more saying the wrong things in make-or-break moments. Guide every agent to sell like your top performers.

  • Real-Time Coaching allows instant manager intervention for calls at risk
  • Balto's Dynamic Prompts give agents the best discovery questions and rebuttals
  • Reporting allows you to identify and instantly scale top-performing behavior
Balto for Sales

Arm Agents With Answers and Guide Them to Listen

When agents actively listen and always have the answers, handle times shrink and customers stay with you.

  • Dynamic Prompts show agents the answers to tricky questions, avoiding holds and transfers
  • Notifications ping agents when they're talking too much or too fast
Balto for CX

Save Conversations Before They End in Lawsuits

Wish you could guide every single call to get bulletproof compliance? Well, now you can.

  • The Smart Checklist helps agents say compliance statements word-for-word
  • Notifications let agents know when they've slipped up so they can adjust course immediately
Balto for Compliance

Score Every Call, Without Scoring Every Call

Balto automatically scores 100% of calls so you can focus on improving conversations - not on scoring them.

  • Scorecards allow you to build robust sets of weighted criteria in under five minutes
  • Scores View allows managers to understand and fix the root causes of low call quality
Balto for QA

"Balto is call center magic"

Randy Clapp, CRO, Advantage Communications

26

%

More Conversions

25

%

Higher CSAT

75

%

Faster Ramp Time

Break Records in 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

%

Accuracy

45 Days

%

No-Code Installation

4.7 Stars

%

On G2 from 80+ Reviews

SOC II

%

Compliant

132% More Conversions After Only 30 Days

It's hard to believe it until you see it. In a one-month long A/B test with 90 reps, this Balto customer walked away with 132% higher close rates.

See What Our Customers Have to Say:

Scale Excellent Conversations with Balto

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