Office Hours: Leveraging AI for Continuous Improvement in Patient Services
Customer Success Manager Tess Witt will share how top healthcare contact centers are leveling up patient support with Balto. See how real-time prompts guide agents through complex calls, helping teams stay nearly 100% compliant with HIPAA and other regulations.
From scheduling to compliance, patient interactions shape satisfaction scores and care outcomes. Balto empowers agents and enhances care quality, right within your existing softphone client.
Human + AI = Superhuman results
How It Works
- Agent Assist: Real-time prompts, policies, and scripts
- Compliance Monitoring: CMS + HIPAA adherence on every call
- Note Taking: Captures info for continuity of care
- Coaching: Scalable training from top performers
Coaching that Drives Performance
Never start a session with “I listened to this one call…” again.
Balto surfaces coaching moments from 100% of interactions.
Auto-generated, actionable coaching packets from your supervisors means faster, sharper improvements from your agents.
Let Agents Focus on What Matters Most
Balto listens, takes notes, scripts disclosures, and tracks patient data.
Agents are free to focus on empathy and patient care, not multitasking.
Real-Time Compliance, Every Time
Supervisors receive live alerts for missed disclosures and escalation risks.
With full visibility into every call, you always stay compliant with CMS and HIPAA standards.
Metrics That Move With You
Go beyond “what happened” to “what’s changing.”
Spot trends like fewer booked appointments or rising complaints before they impact care.
