In this no-fluff conversation, Balto CEO Marc Bernstein and Chaz Tedesco from CallTools unpack the real reason outbound success stalls—and how the smartest teams are syncing their platforms, data, and people to close the gap between connect and commit.
You’ll walk away with:
- A shared language for dialing and converting
- Ideas for fixing handoff moments
- Examples of what high-performing outbound feels like
From the first ring to the final pitch, this is a tactical breakdown of how high-performing contact centers are creating a full-funnel engine where every connected call leads somewhere.
