Difficult calls don’t have to spiral.

Balto teamed up with renowned CX strategist Myra Golden for a live session that reveals the psychology behind tough customer conversations—and the proven method to handle them faster, without escalation or stress. This isn’t a script. It’s a science-backed strategy your team can use immediately.

In this session, Myra will cover:

• How to calm emotional customers using subtle psychological cues.
• A 3-part framework to redirect intensity and regain control.
• The technique top agents use to end calls with confidence—even when there’s no perfect resolution.

Give your team more than hope. Give them the playbook.