News
The latest press releases, announcements, and company updates from Balto.
Why Balto Has a 4.8★ Rating on G2 (and What This Means for CX Teams)
Discover why Balto has a 4.8★ rating on G2. Learn what customers say about real-time guidance, automation, and impact on CX team performance.
Did You Know Balto Supports Omnichannel?
You asked, we delivered. Balto now supports Omnichannel QA (email, SMS, and chat) alongside calls, bringing all your conversations into one trusted platform.
Balto’s New Sentiment Analysis Model: Moving Beyond Positive and Negative Labels
Discover Balto’s new 1–9 sentiment analysis model that tracks emotion shifts in real time, giving coaches deeper call insights beyond simple labels.
Why Balto Is the Only Fully Vetted Vendor in the CMP Research Prism for Automated QA/QM
CMP Research just released its 2024 Prism for Automated QA/QM, naming Balto a Pioneering vendor, the highest possible distinction.
Balto Logs 300 Million Conversations Guided in Real-Time
Balto has announced that it has reached the milestone of 300 million conversations guided in real-time. Read More.
Balto Named 2024 CRM Top 100 Company for Customer Service
Balto, the first company to provide real-time guidance to contact centers, has been named a Top 100 Company for Customer Service. Read More
Balto Named Automation Solution of the Year 2024 at CCW Excellence Awards
Balto has been named the Automation Solution of the Year at this year’s CCW Excellence Awards. Read More.
Balto Joins 8×8 Technology Partner Ecosystem to Support Exceptional AI Experiences
Balto has joined the new 8x8 Technology Partner Ecosystem to provide enhanced customer experiences with AI-driven capabilities. Read More.
Balto Releases Q2 ’23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use Case
Balto's Conversation Excellence Lab has released a new update to the Balto Real-Time Index for Q2 2023. Read More.
Balto Hits Milestone of 200 Million Conversations Guided in Real-Time
Balto has announced that it has reached the milestone of 200 million conversations guided in real-time. Read More.
Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Balto has launched Beacon, the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations.
Balto Releases Q3 '22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case
Balto has released an update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centers.
Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto is now available on the Five9 CX Marketplace as an accredited integration with Five9 Intelligent Cloud Contact Center.
Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance
The app-free version of Balto for SF creates seamless integration — minimizing technical interference for IT teams and agent workflows.
Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management
. Read More.
Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States
. Read More.
Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers
. Read More.
Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center
Balto introduces Real-Time Guidance in Spanish, first in market to offer conversation excellence to U.S. Spanish-speaking contact centers.
Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts
Balto is delighted to partner with Converged Technology Professionals, a trusted business communications provider for contact centers.
Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award
Balto CEO & Founder Marc Bernstein was honored at the 2022 CCW Excellence Awards by winning the Next Generation Leaders award.
Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry
Balto announces that its AI-powered enterprise conversation excellence solutions are now available as a Premium App on Genesys AppFoundry.
Balto Named Hot Vendor by Leading Analyst Firm, Aragon Research
Balto announces its inclusion in the list of Hot Vendors in the 2022 Special Report by Aragon Research, Inc. Learn more about the report.
Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity
Balto wins first place in the May 2022 Talkdesk Digital Showdown and awards the $10,000 grand prize donation from Talkdesk to LaunchCode.
Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition
Balto was honored as featured product sponsor and judge for the University of Nebraska-Lincoln’s annual sales pitch competition. Learn more.
Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers
with over 50 available integrations. Read More.
Balto Gives Users Access to Powerful Real-Time Guidance Platform, Announces Availability in RingCentral App Gallery
Balto's AI-powered, enterprise conversation excellence solutions are now available in the RingCentral App Gallery. Read more.
Balto CEO Marc Bernstein Named to 2022 St. Louis Titan 100 List
Balto Founder and CEO, Marc Bernstein, has been recognized as a 2022 Titan 100 by Titan CEO and headline sponsor Wipfli LLP.
Balto Recognized As 2022 Best Place to Work By Purpose Jobs
Balto, the #1 Real-Time Guidance Platform, was announced to the 2022 Best Places to Work list by Purpose Jobs. Read about the achievement.
With Balto Academy, Balto Makes it Easier Than Ever to Be a Real-Time Expert
Balto Academy is Balto's certification program that teaches its customers how to get the most from Real-Time Guidance. Learn more.
Balto Invests in Contact Center Research With The Conversation Excellence Lab
Conversation Excellence Lab is Balto's research and data team focused on providing actionable insights for the contact center industry.
Championing the Bold: Arch Grants Company Balto Raises $37.5 Million in Series B Funding
Balto raises $37.5 million in Series B funding for its real-time guidance platform for call centers, bringing its total to $52 million.
Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers
Balto announces the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures.
Balto Announces End to QA & Coaching as We Know It
Balto, the #1 Real-Time Guidance platform, has announces the launch of two new products: Real-Time Coaching and Real-Time QA.
