On-Demand Webinar
AI in the Contact Center: Powering Agents or Risking Over-Automation?
Wednesday, October 23, 2024
Is AI being used to enhance human agents, or are we at risk of losing the human touch to over-automation? Expect real-world case studies and practical insights on how AI can supercharge agents without replacing them.
Other Useful Resources:
- Research Report: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023
- Research Report: 3 Ways To Boost Contact Center Efficiency With Agent Training
- Generative AI in the Contact Center
- Balto’s Real-Time Guidance
- Balto’s QA Copilot
- Balto’s Real-Time Notetaker
- See Balto in Action – Schedule a Demo
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