How Will Balto QA Copilot Transform Your Contact Center?
Balto QA Copilot stands among a suite of generative AI-driven tools for guidance, coaching, and notetaking. It enables users to autonomously score calls using natural language criteria — without constraining limitations or templates. Balto QA Copilot empowers QA teams, freeing them to focus on improving conversations, not scoring them.
Build QA Scorecards
QA your way, powered by the best-in-class generative AI
With Balto QA Copilot, auto-score calls based on natural language criteria. Score how you want to score – no constraining limitations, templates, or technical expertise needed.
Review Agents’ QA Scores
Balto QA Copilot helps you avoid spot-checking and QA’s calls instantly
Balto QA Copilot is trained on customer data and custom criteria to support and empower your QA team so you can focus on improving conversations, not scoring them.
Coaching Opportunities
Personalized AI-generated coaching opportunities for your agents
Source valuable insights, foster continuous growth, and refine your coaching strategies by uncovering targeted coaching opportunities to your agents.
Screen Recording
Auto Start Screen Recording On All Displays
Record agents’ various screens for the duration of their calls. With the ability to pause and resume the recording, Screen Recording allows agents to capture video for multiple windows while leaving out sensitive information.
Real-Time Quality Assurance
Goodbye, Random Sampling
Balto QA Copilot
Watch this short commercial to see how Balto QA Copilot can take you to new heights.