Build QA Scorecards
QA your way, powered by the best-in-class generative AI
With Balto QA Copilot, auto-score calls based on natural language criteria. Score how you want to score – no constraining limitations, templates, or technical expertise needed.
Review Agents’ QA Scores
Balto QA Copilot helps you avoid spot-checking and QA’s calls instantly
Personalized AI-generated coaching opportunities for your agents
Source valuable insights, foster continuous growth, and refine your coaching strategies by uncovering targeted coaching opportunities to your agents.
Auto Start Screen Recording On All Displays
Real-Time Quality Assurance
Goodbye, Random Sampling
Balto QA Copilot
Watch this short commercial to see how Balto QA Copilot can take you to new heights.