How Will Balto QA Copilot Transform Your Contact Center?
Balto QA Copilot stands among a suite of generative AI-driven tools for guidance, coaching, and notetaking. It enables users to autonomously score calls using natural language criteria — without constraining limitations or templates. Balto QA Copilot empowers QA teams, freeing them to focus on improving conversations, not scoring them.
Build QA Scorecards
QA your way, powered by the best-in-class generative AI
No more manual scoring. With Balto QA Copilot, auto-score calls based on natural language criteria. Score how you want to score – no constraining limitations, templates, or technical expertise needed.
Review Agents’ QA Scores
Balto QA Copilot helps you avoid spot-checking and QA’s calls instantly
We automate QA scoring so your analysts can ditch the busywork and uncover high-impact insights for leadership—freeing managers to focus on coaching and transforming conversations.
Coaching Opportunities
Personalized AI-generated coaching opportunities for your agents
Source valuable insights, foster continuous growth, and refine your coaching strategies by uncovering targeted coaching opportunities to your agents.
Screen Recording
Auto Start Screen Recording On All Displays
Record agents’ various screens for the duration of their calls. With the ability to pause and resume the recording, Screen Recording allows agents to capture video for multiple windows while leaving out sensitive information.
Balto QA Copilot
Watch this short commercial to see how Balto QA Copilot can take you to new heights.
See Balto in Action
Solve your customer’s problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to lool up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowldege base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.