Balto’s seamless integration with RingCentral’s Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms, enables contact center customers to have fingertip access to our industry-leading real-time guidance AI, live on calls, so that agents say the right thing, every time.
Hundreds of customers are already unlocking the power of Balto’s platform to convert more calls, ensure call quality, maintain bulletproof compliance, slash agent ramp time, and delight customers.
Balto users have leveraged the power of AI and real-time to achieve:
- 26% increase in sales
- 25% increase in CSAT
- 65% faster agent ramp time
- 100% real-time visibility into calls
- 100% quality assurance and compliance