What Balto adds to NICE inContact CXOne
The kind of results Balto teams see, right on your NICE inContact CXOne calls.
25%
Increase in sales
26%
Increase in CSAT
65%
Faster agent ramp time
100%
Real-time visibility into calls
100%
Quality assurance and compliance
How Balto works with NICE inContact CXOne
Live in weeks, not months, and nothing your agents have to relearn.
1
Connect NICE inContact CXOne
Link your NICE inContact CXOne instance to Balto. No rip-and-replace, no new hardware for your agents.
2
Balto runs live
Guidance, answers, and checklists appear for agents in real time, on every call as it happens.
3
Insights flow back
Every call is scored and analyzed, so managers get QA and trends automatically, out of the box.
See Balto on your NICE inContact CXOne calls
Bring a real call and we'll show you Balto running live on NICE inContact CXOne: the guidance, the score, and the summary.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
Call now OR
- Give agents the right answer in real time, pulled straight from your own knowledge base.
- Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
- See the trends driving your business out of the box, no setup required.
- QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.