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Contact center compliance

Let AI uncover and organize contact center compliance issues for you.

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Scan 100% of conversations

AI flags legal issues and compliance alerts in a single inbox.

Balto Compliance inbox with AI-flagged calls ready for review
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Rapid fire reviews

Accept, decline, reject, and escalate compliance issues rapid-fire.

Compliance review panel with dismiss and mark-as-reviewed actions
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Proactive Alerts

AI flags compliance risks during live conversations, giving agents the chance to course-correct on the spot.

Live agent checklist flagging a required disclosure in real time
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Call Context & Accountability

Jump to key moments, review recordings and transcripts, and collaborate through shared notes.

Compliance task with call playback, jump-to-moment, and notes

All of your compliance risks in one place

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Screen Capture

Capture agents’ workflows, record as many screens as the agent has up and synchronize audio and visual in one easy interface.

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Anchor Points

Capture rare moments that don’t fit your normal compliance rules, clearly marked and ready for human review.

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Redaction

Automatically mask sensitive call data, transcripts, and screen recordings to protect privacy and comply with regulations.

See Balto in Action

Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.

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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.

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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.

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Instantly view insights on the trends driving your business, ready for you out of the box.

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QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.

See Balto surface your compliance risks

Bring a real call and we will show you AI flagging compliance issues live, scoring every conversation, and putting the risks in one inbox.

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Book by phone

+1 (405) 864-4645

Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.

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  • Give agents the right answer in real time, pulled straight from your own knowledge base.
  • Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
  • See the trends driving your business out of the box, no setup required.
  • QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.